Intake Specialist - Josselyn

Job Summary

The position of Intake Specialist is responsible for coordinating intake services, which includes gathering demographic information, providing support and resources depending on appropriateness, and scheduling assessment appointments. A critical element of Josselyn's mission is to ensure that we create a reverberating positive impact on clients and this includes both clinical and non-clinical staff.

Essential Responsibilities and Metrics

• Interact with all clients and visitors in a respectful and welcoming manner
• Schedule appointments based on needs of clients and availability of providers
• Obtain pertinent information from new clients to begin services
• Answer 20-25 live/email intake inquiries per day and schedule IMCANS with appropriate staff
• Distribute Opening Paperwork to New Clients as part of the intake process
• Provide backup coverage to access team members
• Uphold HIPAA privacy standards for client data
• Perform other duties as assigned

Qualifications

• Bachelor's degree
• 1-2 years of prior experience in mental health
• Excellent communication skills both written and oral
• Strong customer service orientation
• Comfortable working in a fast-paced environment

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