Intern - IT Service Desk (Spring 2025) - Navigant Credit Union

ABOUT:

People helping people. That's what a credit union, and in particular Navigant Credit Union, is all about. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915.

Now at more than $3 billion in assets, Navigant Credit Union is among the largest credit unions in Rhode Island, yet still maintain our community-driven values.

Those values-and our belief in putting people first-are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News.

Our Core Values consist of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees.

Our company prides itself on demonstrating community-based values and investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including a rich medical and dental plan, vision benefits, a robust 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and opportunities to give back to the community.

If you believe you'd be a great fit, and are interested in joining our team, submit an application today!

ABOUT THE ROLE:

As an IT Service Desk Intern, you will gain hands-on experience in providing technical support to end-users within our organization. You'll work closely with our experienced IT team, gaining practical experience and exposure to various aspects of daily IT operations. This internship is an excellent opportunity to develop your skills, learn about IT best practices, and contribute to the smooth functioning of our Information Technology Department.

WHAT YOU WILL DO:

• Customer Service/Technical Support
  • Provide excellent customer service as the first line of contact to the back office and branch staff.
  • Log and track any support calls or issues in the internal tracking system.
  • Learn about positive workplace interactions and maintaining positive customer relations.
    
    
• Troubleshooting
  • Prioritize and escalate issues as required to ensure timely resolution while adhering to departmental SLA's.
  • Identify trends in support calls and develop documentation to address frequently reported problems and issues.
  • Provide support on special projects to help drive the organization's mission.
    
    
• Hardware Installation
  • Assist with new PC installations, setups, and moves.
  • Assist with setting up new office IT hardware.
  • Test hardware images for new deployments.
    
    
• Software Installation
  • Assist with installation and testing of applications for operational integrity and functionality.
  • Work with internal members to update any needed applications and operating systems.
    
    
• Security Response
  • Respond to and investigate security events / alerts.
  • Work with the security operations team to ensure that our endpoints and hardware get the necessary patches and remediations.

Qualifications:

• Currently pursuing a degree in Computer Science or a related field.
• Strong interest in Technology and Customer Service with a desire to learn.
• Basic understanding of networking concepts.
• Familiarity with Windows OS, Office 365, and Imaging is a plus.
• Excellent analytical and problem-solving skills.
• Effective communication and teamwork abilities.