Internal Collections Representative - American Homes 4 Rent

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.









Internal Collections Representative









The Internal Collections Representative is responsible for contacting and managing the accounts of past residents who owe AMH a balance by negotiating repayment terms, setting up payment arrangements, disputing charges, ensuring payments are made in accordance with the signed agreement, and ensuring those signed agreements reach completion.









Responsibilities:







+ Communicate with previous tenants via outbound calls, inbound calls and/or emails regarding bast due balances. Provide accurate and timely assistance and document activity in CRM database.



+ Support the department by performing administrative duties such as noting accounts, managing profiles, and updating records.



+ Support the team by attending meetings and participating in growth and development opportunities including coaching and attending training.







Requirements:







+ High School Diploma or equivalent required.



+ Minimum 2 years of Collections experience, preferably in a call center environment.



+ Experience with customer service software applications.



+ Understanding of VOIP phone systems



+ Knowledge of Real Estate or Property Management industry preferred.



+ Intermediate PC and MS Office skills.



+ Bilingual abilities (English/Spanish) are a plus



+ Excellent problem-solving, organization, time management, conflict resolution, and communication skills.



+ The ability to maintain confidentiality.







Build your career with us:



At AMH, we know what it takes to feel at home. That’s not just our product; it’s also our culture. We work to maintain a people-first culture of trust, belonging, and inclusion, where our employees are empowered to collaborate and take initiative. If you’re ready to elevate your career, we hope you'll consider making your home with us. Apply today and a member of our Talent Acquisition team will reach out soon! To learn more about our workplace, please visit amh.com/careers.









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