Internal Sales Support Specialist - Develon

Develon is looking for a driven Internal Sales Support Specialist to join our dynamic and growing team in Suwanee, GA.

Who We Are

Develon, headquartered in Suwanee, Georgia, markets the Develon brand of products which includes crawler excavators, wheel excavators, mini excavators, wheel loaders, articulated dump trucks, material handlers, log loaders, and attachments. With more than 160 equipment dealer locations in North America, Develon is known for its unmatched dedication to service, customer uptime, and durable, reliable products. We are working to achieve a ‘Global Leader in Infrastructure Solutions' by improving products, technology, and business.

We are proud of our products, people, cultural diversity, and professionalism within a national and global framework! Powered by innovation!

For more information on Develon products, visit na.develon-ce.com.

What You'll Do

The Internal Sales Support Specialist is responsible for managing the wholesale activities and SAP order management of Heavy equipment and collaborating with district sales managers and regional sales directors. The Internal Sales Support Specialist receives the machine order, allocates it to the available stock, creates work orders for the production department, and analyzes sales opportunities. This position also responds to calls and emails from dealers to accommodate wholesale-related requests concerning the availability of Heavy machinery and attachments. This position also coordinates the logistics to ship the machines in a timely manner to make sure we meet the monthly sales target.

Order Management

• Manage customer orders and make product delivery commitments with customer service excellence. You will actively participate to improve process efficiencies and performance.
• Interact with sales, storage yards, production facilities, 3rd party vendors, logistics, internal finance, operations, and SIOP personnel as needed to provide customers with on-time, in-spec delivery of products, documentation, and service.
• Manage domestic and international orders from order to cash, ensuring accurate and timely processing of orders in SAP, accurate posting of shipments when applicable, as well as invoice accuracy.
• Establish and maintain contact with customers. Respond to incoming customer inquiries on order specifics and assist with general information (list price quotes, new products, product availability, etc.)
• Utilize proactive and/or reactive approaches to prevent, correct, and inform customers of events that could result in the delivery of products to end user.
• Maintain current information on Customer Master Data in SAP and complete customer files for historical documentation.
• Maintain a daily desk routine, including the monitoring of reports to ensure orders are clean and have deliveries, shipments are on time, and invoices are generated.
• Manage and reconcile inventory at various locations as needed.
• Provide data to other functional areas as needed (order information, inventory levels, customer historical data, transit times, freight costs, etc.)
• Support month-end closing process.

Sales Coordination of WHS

• Responsible for meeting the monthly wholesales (WHS) target, including coordinating multiple moving pieces and backorder management to meet the target.
• Management of machine/attachment orders and allocation and machine customization work orders
• Resolve any issue for WHS transactions and dealer-to-dealer transactions.
• Data analysis to the support sales team to move machines out.
• Collaborate with district sales managers to push machines out to hit the month-end target.
• Dealer invoicing, including line items (Freight, Pick-up, Attachment, Installation, etc.)
• Manual invoicing for national account wholesale, re-rental unit management, and invoicing
• Issue credit Wholesale Coordination
• Management of Company assets, consignment machines, & inventory reconciliation
• Policy & Process Management

What You'll Get

• Competitive Compensation and Benefits Program
• Health, Dental, and Vision
• Generous Company 401(k) Match
• Free Telehealth Benefits
• Voluntary Supplemental Programs
• Career and Skill Development Support
• Make a direct impact on the success of the organization
• Growth opportunities

What You'll Need to Be Successful

• Education: Bachelor's Degree Preferred
• Experience: 0-3 years of experience
• Travel: up to 5%
• Professional communication, attention to detail, ability to multi-task, and organizational skills
• Build relationships with customers and promote good customer relations
• Ability to interact professionally with a wide variety of disciplines (i.e., Manufacturing, Product Management, Product Service, SIOP, Accounting, etc.)
• Good software skills (Word, Excel, Outlook, etc.)
• Solid foundational knowledge in the SAP SD module preferred
• Knowledge of international shipping preferred
• Coordinate dealer's requirement to capture sales opportunity
• Heavy equipment product and spec. knowledge (training will be provided)
• Able to learn quickly to understand product updates and complicated machinery terms
• Process innovation
• Good understanding of policy and process

Develon is committed to a diverse workforce and is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 404-354-4094. The Company's hiring location is Suwanee in GA.

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