We are Lennar 

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

Join a Company that Empowers you to Build your Future

The Internet Sales Manager fosters and distributes leads generated through the Lennar website and other marketing channels. The Internet Sales Manager will also manage the internet sales team.

• A career with purpose.

• A career built on making dreams come true.

• A career built on building zero defect homes, cost management, and adherence to schedules.

Your Responsibilities on the Team 

• Develop and implement training programs as needed to meet division traffic and sales goals.

• Guide and train Internet Sales Coordinators with phone, sales and customer service techniques to achieve optimal performance results.

• Consistently shop and ensure in-depth knowledge of new and resale competition to aid in best positioning of product, pricing and promotion of communities.

• Routinely monitor Internet Sales Coordinators’ phone calls, live chat dialogues and other correspondence to ensure superior customer care and the best representation of Lennar.

• Monitor Internet Sales Coordinators’ responsiveness to ensure all Leads are being responded to timely according to Company standards.

• Create and monitor the ISCs schedule providing appropriate coverage for the department.

• Monitor accuracy and completeness of the Internet Sales Coordinators’ appointments set and kept records.

• Attend promotional events for Communities as needed per the Director of Marketing.

• Prepare and distribute ISC performance and other reports as needed/requested.

• Facilitate weekly ISC department meetings, and assist with Sales TEAMS meetings needed per the Director of Marketing.

• Submit and maintain MLS listings for the division per direction by the Director of Sales.

• Provide continual coaching to Associates with regard to functional and behavioral standards.

• Ensure appropriate staffing to meet department needs.

• Evaluate Associates’ individual performance and plans for compensation actions in accordance with that performance in partnership with Director of Marketing.

• Perform other duties as assigned.

Requirements

• Minimum High School or GED required

• College degree preferred 

• Minimum 4 years’ experience in telephone and/or on-line customer service.  Up-selling experience preferred

• Excellent verbal and written communication skills

• Intermediate to advanced PC skills (Microsoft Word and Excel) 

• Ability to prepare written documentation and complete contract calculations

Contacts

Regular contact with Director of Marketing, Direct of Sales, Area Sales Managers and New Home Consultants.  Regular contact with the general public and National Internet Center.

Physical & Office/Site Presence Requirements:

Some office work which may require the ability to occasionally bend, stoop, reach, lift, move and carry office materials and supplies weighing 25 pounds or less.  Finger dexterity is required to operate a computer keyboard, mouse and calculator.

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