Interpreter - East Boston Neighborhood Health Center Corporation

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Description:

The Interpreter is responsible for providing interpretation to the patients and staff of the Health Center in at least two different languages. In this role, they will provide interpreter services as needed. The Interpreter will collaborate in the enhancement of the quality of services to patients with Limited English Proficiency (LEP).

This role will be responsible for providing interpretation to patients, spanning the pediatric to geriatric age range as well as staff of the Health Center in at least two different languages.

Essential Duties and Responsibilities:

• Demonstrates thorough knowledge of and adheres to the Code of Ethics governing the behavior and activities of all EBNHC interpreters and has provisions for: Safeguarding patient, confidentiality, direct verbatim interpretation, professional demeanor, continuing education/skill development.
• Once trained can competently perform on-call aspects of staff messaging function in Epic on behalf of patients with limited English proficiency.
• Answer all incoming calls from the Interpreter Services Line with last minute requests from departments.
• Provide interpretation for patients spanning the pediatric to geriatric age range over the phone when needed.
• Identify and assist in solving issues relating to assuring the efficient delivery of interpreter services to patient care areas.

Qualifications and Requirements:

• Completion of a medical interpreter certification program required.
• High school diploma/GED required
• 1-2 years of interpreting experience in a medical setting in the United States.
• Verbal and written bilingual skills required in English and Spanish/Portuguese
• Demonstrates competence in the provision of culturally appropriate interpretation.
• Able to perform different interpreting modes.
• Excellent interpersonal skills and ability to communicate and work as part of a team with other colleagues.
• Understanding of patient rights.
• Computer skills preferred.
• Highly motivated and able to prioritize.