Irrigation Service Engineer - Rain Bird Corporation
Tucson, AZ 85756
About the Job
Overview:
The Irrigation Service Engineer provides remote technical support to Rain Bird Customers in the North and South America. The ideal candidate will possess skills and experience with IT/IoT or communications systems, electromechanical or controls engineering or irrigation field services
Responsibilities:- Provide the best remote technical support (phone, email and chat) for end-users, distributors and on-site technicians for installation, maintenance, or repair projects.
- Develop, test, and implement new products and services as part of full irrigation solutions for Rain Bird customers.
- Perform troubleshooting, repair, and testing of irrigation components, including valves, rotors, electronic controllers, flow sensors, and other products
- Manage flow of field information to engineering, product management, manufacturing, sales, and marketing.
- Track, report, and follow-up on product and technical issues in the field using established escalation processes.
- Maintain ownership of service performance and quality specifications.
- Prepare and conduct training to internal and external customers, remotely or in a classroom environment.
- Participate in the GSP 24 hour on-call support rotation.
MINIMUM QUALIFICATIONS:
- Degree in IT, Engineering, Agronomy or equivalent and 5 years relevant experience or equivalent combination of education and experience.
- Help Desk /Technical support experience.
- Experience in IT, Engineering or Irrigation Industries.
- Strong hardware and software troubleshooting skills.
- Process oriented.
- Knowledge of electronics and Information Systems.
- Excellent verbal and written communication skills.
- Track record of documenting improvement projects and processes.
- Customer facing experience.
DESIRED QUALIFICATIONS:
- Fluency in Spanish or other foreign language(s).
- Irrigation, golf course service and Golf Central Control programming experience.
- Previous experience with people management and financial controls management.
Rain Bird is an Equal Opportunity Employer.
Source : Rain Bird Corporation
