Jira Administrator - Braze
New York, NY
About the Job
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
Braze’s Jira Administrator will be responsible for supporting, maintaining, and extending our Atlassian suite. In this role, you will directly affect process implementation, integrate Atlassian products with other internal applications, and drive efficiencies for our organization. You will work with various teams across the organization to provide best practices and automation, to improve each team’s insights into their workloads. You will unlock our team's potential by guiding their usage and implementation of our Atlassian products.
WHAT YOU'LL DO
- Streamline Braze’s Service Desks:
- Renovate multiple Service Desks to Jira Service Management, implementing a standardized landing page and a single queue system.
- Establish a Global Landing Page for multiple Braze teams to centralize these operations, aiming to achieve economies of scale, and standardize metrics and SLA reporting.
- Partner with Braze’s teams on:
- Development and design of processes, automation, workflows, custom fields etc.
- Working with business units to create and improve their service desks
- Prompt issue resolution with Jira and provide and manage Braze’s on-premise Atlassian products
- Configuration and administration of Jira and other Atlassian products.
- Up-level Jira usage at Braze:
- Provide updates to the business users on new features and functionalities.
- Research and implement new approaches on Jira and other Atlassian products.
WHO YOU ARE
- Minimum 3 years in Jira Administration, in either Cloud or Data Center environments.
- A proven track record of developing and implementing IT services. Demonstrated success in ensuring risk and change management, observability, and maintaining service level objectives.
- Strong knowledge and familiarity with JQL
- Strong knowledge of Jira project and workflow setups
- Strong verbal and written communication skills
- Strong knowledge of both Agile Scrum and Kanban methodologies
Bonus
- Recent Atlassian certification(s)
- ACP-100: Jira Administration for Data Center
- ACP-610: Managing Jira Projects for Data Center and Server
- ACP-620: Managing Jira Projects for Cloud
- Proven experience integrating services such as Google Workspace, Slack, Jamf, and other standards IT services via their APIs.
- Knowledge of ScriptRunner and Jira Automation plugins
- Experience using Jira’s REST APIs
- Experience extending Atlassian products via code development
For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $90,000 and $110,000/year with an expected On Target Earnings (OTE) between $105,000 and $120,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.
#LI-Remote
WHAT WE OFFER
Details of these benefits plan will be provided if a candidate receives an offer of employment. Benefits may vary by location.
From offering comprehensive benefits to fostering flexible environments, we’ve got you covered so you can prioritize work-life harmony.
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
- Community engagement opportunities throughout the year, including an annual company wide Volunteer Week
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.
Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. We ranked #3 on Great Place to Work UK’s 2024 Best Workplaces (Large), #3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), #4 on Great Place to Work’s 2023 Best Workplaces in Europe (Medium), #10 on Great Place to Work UK’s 2023 Best Workplaces for Women (Large), #19 on Fortune’s 2023 Best Workplaces in New York (Large). We were also featured in Built In's 2024 Best Places to Work, U.S. News Best Technology Companies to Work For, and Great Place to Work UK’s 2023 Best Workplaces in Tech.
You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER
At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.