Job Description: Installations Technician for our federal client - Artech LLC

Hello,
 
I am Shashank, a recruiter at Artech, the #1 largest women-owned IT staffing firm in the US. We are constantly on the lookout for professionals to fulfil the staffing needs of our clients, and we currently have a few job openings that may interest you.  Please find the below summary of one of our current opportunities.
 
Please let me know the best time to reach you, or you may call me directly at 973-921-7483 , However if you are not interested at this time, feel free to refer this position to someone you may know to be a fit.
Below are the position details for your reference: 
Title: Installations Technician
Location: Washington, DC, 20002
Duration: 12+ Months
 
Job Description: Anticipate this is a SURGE only position (depart after 6 months) unless candidate proves to be better than other AC Install Techs

Installations Technician

*** is currently seeking skilled and qualified Installation Desktop Technician to join our team of qualified, diverse individuals. The ideal candidate will support the US Senate ITSC IV program located in Washington, D.C. This person will support our customer with aligning their technologies with overall goals and better utilize existing technologies and processes. This role requires excellent analytical skills, extensive technical knowledge, and the ability to understand how technology supports business and organization goals.

Day to Day Work Responsibilities:
• Provide a high-level of customer service to all customers including effective communication
• Installs, configures, and upgrades computer hardware and software which includes the migration of data
• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
• Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Contribute to departmental policies and procedures related to computer hardware, software installations and customer support
• Support Windows 10, Mac OS, iOS, and Android
• Provide IT support relating to technical issues involving Client core business applications and operating systems
• Receive and respond to incoming calls, and/or work orders regarding desktop and/or laptop problems
• Perform delivery of IT Equipment as well returning to stock of equipment
• Provides phone and help-desk support for local and off-site users
• Maintains current knowledge of relevant technologies as assigned
• Participates in special projects as required

Basic Qualifications:
• High School Diploma with 5 years’ experience
• U.S. Citizenship Required; Must have the ability to obtain/maintain a Public Trust clearance
• 5+ years of directly related experience supporting IT operations with Windows 10 and in Active Directory environment.
• Intermediate level of experience in MAC/PC hybrid environments including mobile devices
• Must have minimum of 1-year experience with JAMF (SCM platform) and SCCM/PXE for Windows
• Excellent diagnostic and problem-solving skills
• Proven analytical and problem-solving abilities
• Ability to effetely prioritize and execute tasks in a high-pressure environment
• Extensive equipment support experience
• Working technical knowledge of current protocols, operating systems (Windows 10/MacOS) and SOPs
• Must be able to lift to 50 lbs
• Keen attention to detail
• Team oriented and skilled in working within a collaborative environment
• Strong verbal and written communication skills

Preferred Qualifications:

Certifications Preferred: MCSA, MCP and ACSP


 
Regards,
Shashank Mishra
Associate Recruiter
 

 
Cell: 973 921 7483
Extension: 235
Email:  shashank.mishra@artech.com
360 Mt. Kemble Avenue, Suite 2000 | Morristown, NJ 07960 
Website: www.artech.com