Journeyman Computer User Support Specialist /Systems Administrator - Akima, LLC
Falls Church, VA
About the Job
Overview:
Tuvli is looking for a Journeyman Computer User Support Specialist to work in Falls Church, VA. To join our team of outstanding professionals, apply today!
Responsibilities:- Provides Level II IT customer support to Army OTSG (Office of the Surgeon General) including configuration, testing, troubleshooting of computer systems, peripherals and software within established standards and guidelines.
- Develops strong communications and working relationships with other support teams.
- Manages objects within the Microsoft Active Directory Organizational Unit structure, to include but not limited to, Group Policy management and configuration, management of computer/user objects.
- Evaluates computer hardware and software deficiencies and make recommendations to procure items necessary to correct deficiencies.
- Performs system backups.
- Associates degree in technical discipline or 2 years of equivalent relevant professional experience.
- Additional training, certification, and/or years of experience may be substituted in lieu of a degree.
- Experience with SCCM and/or Tanium.
- Experience with Windows 10 and MS Office applications including MS Teams and O365.
- Must possess or obtain DoD 8570.01-M certification within 6 months of hire (A+, Security+ preferred).
- Ability to organize, prioritize and meet deadlines while actively documenting all work performed via designated ticketing system (ServiceNow preferred).
- Team player.
- Outstanding Customer Service skills.
- Excellent verbal and communication skills.
- Self-starter requiring minimal supervision.
- Able to take proactive measures to prevent problems rather than reactive by nature.
- Must be a U.S. Citizen with and active DoD Secret clearance or ability to obtain one.
Source : Akima, LLC