Jr Helpdesk Analyst at Edgesys Consulting
Hasbrouck Heights, NJ 07604
About the Job
Role : Jr. Helpdesk Analyst/Engineer
Location : Woodbridge, NJ
Rate : DOE
Hybrid position in Woodbridge NJ
Initial 1-2 months onsite for training in Woodbridge, NJ then hybrid:
Rate: DOE
Duration: 6-12 Months
Location : Woodbridge NJ
Helpdesk Engineer/Analyst – Level 1
We are looking Level 1 Helpdesk Techs as they will be fully onsite in Woodbridge, NJ during training and then switch to a Hybrid schedule.
In this Level 1 Help Desk role, Technicians will be assisting internal clients with technical issues they are experiencing,This can include Account Unlocks, Password Resets, as well as issues with Printing, Hardware, Connectivity, Remote Access, Software, etc. This will be a 100% phone based support role.
Preferred Qualifications:
· 2-3 years of support experience.
· Demonstrable customer service experience.
· Experience working within a L1/L2 Help Desk or Call Center.
· Any experience working within the Financial Industry is a plus.
· Team player with a willingness to learn new technologies.
· Strong communication skills, both oral and written.
Education : Graduate or High School
If interested please send your resume to galvina@edgesys.com
Thank you,
Best Regards,
Galvina Mukund
Edgesys Consulting
411 Route 17-South, Suite #310
T : 201-727-1663 xt-12
C : 201-914-6628
F : 312-884-7945
