Knowledge Management Analyst at Westat
Rockville, MD
About the Job
Westat is an employee-owned corporation providing research services to agencies of the U.S
Government, as well as businesses, foundations, and state and local governments
Westat's research, technical, and administrative staff of more than 2,000 is located at our headquarters in Rockville, Maryland, near Washington, DC.
Westat is committed to building a diverse workforce and a culture of inclusivity, belonging and equity for all
We believe that our greatest strength draws on the different backgrounds, cultures, perspectives and experiences of our employees.
Job Summary:
Westat is seeking a highly organized and detail-oriented knowledge management professional to join its Proposal Strategy and Operations team
Responsibilities include writing, editing, tracking, and maintaining quality and consistency of corporate information assets, specifically project descriptions and similar experience reports for proposals
The position requires a combination of writing, editing, records management, and business development database systems user support and training
A hybrid work arrangement with 1-2 days on-site at a Westat office location is preferred, remote work arrangements will be considered.
Job Responsibilities:
• Performs a range of knowledge management tasks that support Westat's business development and proposal efforts.
• Maintain and grow corporate business development information assets, content library, and capabilities taxonomy.
• Write and edit corporate project descriptions for internal communication and proposals that are responsive to relevant experience and past performance RFP requirements.
• Work with business development staff and subject matter experts to create content needed to respond to relevant experience and past performance sections of proposals.
• Provide support to staff in the development and updating of staff resumes, working with staff to ensure annual resume updates, and providing support when tailored resumes are required for proposals, marketing, or other needs.
• Provide support in the writing of proposal boilerplate, including securing approvals from content owners, managing boilerplate library, and responding to requests for reusable proposal content.
• Serve as a resource on available content to proposal teams, responding to requests about creating, updating, and finalizing content and assisting users with locating content.
• Analyze and strategize improvements to processes and systems.
• Maintain and update the knowledge databases that store resumes, project descriptions, and corporate and staff capabilities taxonomy, working with IT staff who provide technical design and support.
• Train new and existing users of content database systems to create and update content and provide day-to-day user support.
• Assess and implement AI solutions for content development, information management, and process improvement.
• Manage multiple tasks with sometimes quick turnaround deadlines.
Basic Qualifications:
• A bachelor's degree and a minimum of 8 years of knowledge management or proposal content classification experience.
• Writing, editing, and quality control skills with the ability to learn and consistently apply style guidelines is essential, familiarity with APA style.
• Experience with MS Office/Office 365, virtual platforms (MS Teams, Zoom etc.), and collaboration platforms (SharePoint, Box etc.)
Preferred Qualifications:
• Experience in business development, including proposal preparation, past performance reporting.
• Experience working in federal government contracting
• Experience in large-scale document management; specialized trainings or certifications
• Experience with business development taxonomies and content library management.
Other Required Qualifications:
• Demonstrated communication skills.
• Collaboration with teams, managers and/or clients.
• Organization skills, including time management ability
• Detail oriented
Westat offers a well-rounded and comprehensive benefits program focused on wellness and work/life balance
Subject to plan requirements, employees may participate in:
Employee Stock Ownership Plan
401(k) Retirement Plan
Paid Parental Leave
Vacation Leave (15 days per year)
Sick Leave (10 days per year)
Holiday Leave (7 Government Holidays and 2 Floating Holidays)
Professional Development
Health Advocate
Employee Assistance Program
Travel Accident Insurance
Medical Insurance
Dental Insurance
Vision Insurance
Short Term Disability Insurance
Long Term Disability Insurance
Life and AD&D Insurance
Critical Illness Insurance
Supplemental Life Insurance
Flexible Spending Account
Health Savings Account
This opportunity will be posted for a minimum of 5 days and applications will be accepted on an ongoing basis.
Westat is an Equal Opportunity Employer and does not discriminate on the basis of race, creed, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, gender identity or expression, or any other protected status under applicable law.
#LI-WST1
Government, as well as businesses, foundations, and state and local governments
Westat's research, technical, and administrative staff of more than 2,000 is located at our headquarters in Rockville, Maryland, near Washington, DC.
Westat is committed to building a diverse workforce and a culture of inclusivity, belonging and equity for all
We believe that our greatest strength draws on the different backgrounds, cultures, perspectives and experiences of our employees.
Job Summary:
Westat is seeking a highly organized and detail-oriented knowledge management professional to join its Proposal Strategy and Operations team
Responsibilities include writing, editing, tracking, and maintaining quality and consistency of corporate information assets, specifically project descriptions and similar experience reports for proposals
The position requires a combination of writing, editing, records management, and business development database systems user support and training
A hybrid work arrangement with 1-2 days on-site at a Westat office location is preferred, remote work arrangements will be considered.
Job Responsibilities:
• Performs a range of knowledge management tasks that support Westat's business development and proposal efforts.
• Maintain and grow corporate business development information assets, content library, and capabilities taxonomy.
• Write and edit corporate project descriptions for internal communication and proposals that are responsive to relevant experience and past performance RFP requirements.
• Work with business development staff and subject matter experts to create content needed to respond to relevant experience and past performance sections of proposals.
• Provide support to staff in the development and updating of staff resumes, working with staff to ensure annual resume updates, and providing support when tailored resumes are required for proposals, marketing, or other needs.
• Provide support in the writing of proposal boilerplate, including securing approvals from content owners, managing boilerplate library, and responding to requests for reusable proposal content.
• Serve as a resource on available content to proposal teams, responding to requests about creating, updating, and finalizing content and assisting users with locating content.
• Analyze and strategize improvements to processes and systems.
• Maintain and update the knowledge databases that store resumes, project descriptions, and corporate and staff capabilities taxonomy, working with IT staff who provide technical design and support.
• Train new and existing users of content database systems to create and update content and provide day-to-day user support.
• Assess and implement AI solutions for content development, information management, and process improvement.
• Manage multiple tasks with sometimes quick turnaround deadlines.
Basic Qualifications:
• A bachelor's degree and a minimum of 8 years of knowledge management or proposal content classification experience.
• Writing, editing, and quality control skills with the ability to learn and consistently apply style guidelines is essential, familiarity with APA style.
• Experience with MS Office/Office 365, virtual platforms (MS Teams, Zoom etc.), and collaboration platforms (SharePoint, Box etc.)
Preferred Qualifications:
• Experience in business development, including proposal preparation, past performance reporting.
• Experience working in federal government contracting
• Experience in large-scale document management; specialized trainings or certifications
• Experience with business development taxonomies and content library management.
Other Required Qualifications:
• Demonstrated communication skills.
• Collaboration with teams, managers and/or clients.
• Organization skills, including time management ability
• Detail oriented
Westat offers a well-rounded and comprehensive benefits program focused on wellness and work/life balance
Subject to plan requirements, employees may participate in:
Employee Stock Ownership Plan
401(k) Retirement Plan
Paid Parental Leave
Vacation Leave (15 days per year)
Sick Leave (10 days per year)
Holiday Leave (7 Government Holidays and 2 Floating Holidays)
Professional Development
Health Advocate
Employee Assistance Program
Travel Accident Insurance
Medical Insurance
Dental Insurance
Vision Insurance
Short Term Disability Insurance
Long Term Disability Insurance
Life and AD&D Insurance
Critical Illness Insurance
Supplemental Life Insurance
Flexible Spending Account
Health Savings Account
This opportunity will be posted for a minimum of 5 days and applications will be accepted on an ongoing basis.
Westat is an Equal Opportunity Employer and does not discriminate on the basis of race, creed, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, gender identity or expression, or any other protected status under applicable law.
#LI-WST1
