L2 Support Engineer - SAAS - Diverse Linx
Orlando, FL
About the Job
L2 Support Engineer - SAAS
Hybrid (3 days onsite): Orlando, FL
Job Summary:
We are seeking a contract to hire candidate with 9-10 years of experience who has a strong understanding of Java microservice calls and SQL stored procedures for database updates. The ideal candidate will have Level 2 application support expertise in SaaS products, specifically OFSLL or Salesforce, as well as experience with MS SQL Server, MySQL, PL/SQL, log analysis, core Java, and IT Service Management.
This hybrid role requires working during the day shift, and attend on-call outside of office hours.
No travel required.
The role also involves vendor coordination with Oracle for troubleshooting OFSLL-related issues and writing custom scripts to transfer files using FTP tools like MoveIt.
Responsibilities
Provide technical expertise to streamline IT Service Management processes.
Conduct detailed log analysis to identify and resolve system issues efficiently.
Implement PL/SQL scripts to automate data processing tasks.
Collaborate with cross-functional teams to integrate financial data into various business systems.
Ensure data accuracy and integrity through rigorous testing and validation procedures.
Develop and deliver comprehensive reports and visualizations to stakeholders.
Monitor system performance and implement improvements to enhance efficiency.
Provide training and support to team members on SAAS tools and techniques.
Collaborate with vendor to resolve technical and data integrity issues.
Contribute to the continuous improvement of L2 support processes.
Top Skills Required:
Knowledge in SAAS products like OFSLL (Oracle Financial Services Lending and Leasing), Salesforce etc
Programming skills in Languages like Java, Apex etc.
Domain knowledge in Timeshare (T&H).
Working knowledge in MoveIT tool.
Years of Experience:
5 Years Programming.
5 Years OFSLL or SAAS products.
2 Years domain knowledge
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Hybrid (3 days onsite): Orlando, FL
Job Summary:
We are seeking a contract to hire candidate with 9-10 years of experience who has a strong understanding of Java microservice calls and SQL stored procedures for database updates. The ideal candidate will have Level 2 application support expertise in SaaS products, specifically OFSLL or Salesforce, as well as experience with MS SQL Server, MySQL, PL/SQL, log analysis, core Java, and IT Service Management.
This hybrid role requires working during the day shift, and attend on-call outside of office hours.
No travel required.
The role also involves vendor coordination with Oracle for troubleshooting OFSLL-related issues and writing custom scripts to transfer files using FTP tools like MoveIt.
Responsibilities
Provide technical expertise to streamline IT Service Management processes.
Conduct detailed log analysis to identify and resolve system issues efficiently.
Implement PL/SQL scripts to automate data processing tasks.
Collaborate with cross-functional teams to integrate financial data into various business systems.
Ensure data accuracy and integrity through rigorous testing and validation procedures.
Develop and deliver comprehensive reports and visualizations to stakeholders.
Monitor system performance and implement improvements to enhance efficiency.
Provide training and support to team members on SAAS tools and techniques.
Collaborate with vendor to resolve technical and data integrity issues.
Contribute to the continuous improvement of L2 support processes.
Top Skills Required:
Knowledge in SAAS products like OFSLL (Oracle Financial Services Lending and Leasing), Salesforce etc
Programming skills in Languages like Java, Apex etc.
Domain knowledge in Timeshare (T&H).
Working knowledge in MoveIT tool.
Years of Experience:
5 Years Programming.
5 Years OFSLL or SAAS products.
2 Years domain knowledge
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Source : Diverse Linx
