LPN Concierge Coordinator_East Grand Rapids, Mi - Kona Medical Consulting

Kona Medical Consulting is currently looking for a Licensed Practical Nurse who will be joining Joyn Health. Below details are the position's requirements and qualifications:

Job Summary:

Works in a collaborative environment to deliver care to Joyn Health patients. The role requires excellent patient care under the direction of a licensed clinical professional in a clinic or practice environment. This team member is expected to facilitate all aspects of the patient visit experience, including: clinical duties such as room set up and patient preparation, performing office tests, taking vitals, collecting specimens, drawing blood, and giving injections, and immunizations. Cleans and sterilizes equipment. Charts patient interactions (e.g., chief complaint, medical history, medications, vital statistics, test results, etc.) in the patient's medical record (EMR/paper). Typically responsible for some administrative duties including checking patients in and out, scheduling referrals and follow-ups, obtaining signatures, taking phone calls, and providing lab results. May perform limited special procedures and treatments as trained and directed. 

Qualifications:
Education Minimum: High School diploma or equivalent. Successful completion of an
accredited Licensed Practical Nurse (LPN) program that includes coursework in medical terminology, patient care, and pharmacology.

Required Skills

• Current basic knowledge of medical procedures, instruments and drugs. Knowledge of customer service, health care and confidentiality regulations, computer and equipment technology, clerical knowledge, knowledge of the English Language to speak, write, read, and understand policies, communications, medical orders, etc., general knowledge of the human body, and cultural awareness.
• Skills: Must be able to type 30 WPM
• Speaking skills to convey information; active listening skills to understand and respond appropriately; able to perform equipment maintenance and reassembly; complex problem solving skills; observation skills; mathematics skills to perform simple addition, subtraction, multiplication, division and averaging problems; locating information skills to find, fill in, compare or summarize information found in related graphics and an electronic health record. Effective communications and writing skills as appropriate for the needs of a diverse audience. Good organizational skills to work under time constraints.
• Abilities: Organization and categorization to sort and group items such as stock or supplies. Information ordering to file alphabetically, or order patients chronologically. Ability to work collaboratively in a team-oriented environment. Ability to comfortably and effectively interact with diverse populations. Must be able to handle patient and organization information in a confidential manner. Ability to demonstrate competency with a standard desktop and Windows-based computer system including but not limited to email, e-learning, intranet and computer navigation. Ability to use other software as required while performing essential functions of the job.

Physical and Mental Abilities

Ability to keep hand and arm steady while performing tasks (such as suture removal, drawing blood, obtaining vitals). Ability to make precise and coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects (such as writing on small things like a test tube) Constant standing, reaching, walking, lifting, and bending at waist. Frequent computer work. Ability to lift up to 35lbs. and perform push/pull tasks that require a maximum force of 35 lbs. Ability to physically operate safe patient movement equipment in compliance with the Safe Patient Movement Policy.

Essential Functions 

• Required to perform and train others to perform the below standards.
• Reviews the chart of scheduled patents prior to the appointment to ensure all testing/correspondence is included andenters information to be part of the patient’s medical record (EMR/paper). In addition, begins the process of completing forms needed for appointments and retrieves a tickler file of information (if appointment was made two weeks prior).
• Initiates communication with patients on completing pre-appointment requirements (e.g., registration forms, lab tests, x-rays,) via patient preference.
• Readies patient rooms for visit, setting up necessary equipment, instruments, supplies, and sterile fields as appropriate.
• Rooms patients with friendly greeting utilizing AIDET and 2 patient identifiers, prepares them for visit; coordinates patient flow into exam rooms in preparation for the visit, gathers and documents pertinent data (vitals, medications, allergies)from patient and enters information into the medical record.
• Maintains complete and accurate patient record: documents chief complaint and condition, verifies medical history,allergies, medications, vitals and all patient interactions and treatments administered.
• Performs basic procedures and tests including point of care testing, blood draws, vision tests, injections, preparation of specimens, dressing changes, and BLS.( basic life support)
• Assists providers with examination, treatment and basic procedures as necessary.
• Assists with or performs special procedures within limits of training and protocol under the supervision of a physician or licensed provider.
• Gathers and communicates medical information as directed by the provider and documents appropriately.
• Maintains tracking system for diagnostic tests.
• Assists physician/provider with management of patient test results.
• Facilitates the processing of prescriptions by performing a complete review of medications with the patient and updatingthe medication list with changes as appropriate.
• Administers appropriate immunizations and injections utilizing MCIR when appropriate.
• Cleans and disinfects treatment rooms after use, appropriately disposing of used equipment/supplies, removing and storing unneeded medical devices/equipment, remaking bed with clean linens/paper
• Ensures exam rooms are properly stocked with supplies at all times.
• Communicates with patients, physicians, other office staff to provide excellence in patient care experience, including pre- and post-appointment.
• Completes the patient visit by reviewing care plan instructions with the patient and scheduling next appointment where applicable.
• Participates in the quality/performance initiatives of the office.
• Assist patients with contracting, registration, and membership related functions.
• Performs other related duties as assigned.

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