Labor Department Community Services Representative - State of Connecticut, Department of Administrative Services
Wethersfield, CT
About the Job
Labor Department Community Services Representative
Hybrid
Recruitment # 241011-5246SH-001
Location Wethersfield, CT
Date Opened 10/21/2024 12:00:00 AM
Salary $57,625 - $72,787/year
Job Type Open to Agency Employees
Close Date 10/28/2024 11:59:00 PM
Go Back Apply View Benefits (https://www.jobapscloud.com/CT/jobs/?b=Benefits)
+
+
+
+ Introduction
About the Role Join our team as a Labor Department Community Services Representative (https://www.jobapscloud.com/CT/specs/classspecdisplay.asp?ClassNumber=5246SH&R1=&R3=) in the Benefit Payment Control unit. Make a significant impact on the community by implementing flawless benefit payment controls with the State of Connecticut (https://portal.ct.gov/) , Department of Labor (DOL (https://portal.ct.gov/dol?language=en_US) ). As a Labor Department Community Services Representative, you will:
+ Collaborate with team members and community partners to provide exceptional service and resolve benefit payment issues.
+ Investigate cases of benefit overpayments and fraud, ensuring strict compliance with state regulations.
+ Collect, analyze, and identify patterns of overpayments and develop strategies to prevent future occurrences.
+ Maintain detailed records and prepare reports on investigations, assisting in the recovery of overpaid benefits.
+ Strong qualifications include investigative experience, analytical skills, effective communication, and knowledge of state labor laws.
Please Note: This position requires that you have access to Federal Tax Information (FTI). The IRS mandates that all personnel that have access to FTI be fingerprinted for purposes of performing both State and Federal background checks. As such, you must successfully pass this background check to be considered for the position.
Work Schedule This is a full-time position, working 40 hours per week, Monday through Friday, during the first shift.
Benefits (https://youtu.be/y6n9M1Qd5fo?si=sdrJ9dztavd9GZIJ)
We prioritize the well-being of our employees and recognize the importance of maintaining a harmonious work-life balance. Alongside competitive compensation, we provide a range of benefits, including medical, dental, and vision insurance, retirement plans, paid time off, and professional development opportunities.
+ Visit our new State Employee Benefits Overview (https://www.jobapscloud.com/CT/jobs/?b=Benefits) page!
+ Work for a Forbes top company: 'Forbes' State of Connecticut Ranked One of the Best Employers of 2023 (https://portal.ct.gov/das/press-room/press-releases/2023/forbes-state-of-ct-ranked?language=en_US) - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule.
Are you passionate about making a positive impact in your community through investigative work? Join our team as a Community Services Representative, where you'll collaborate with partners, analyze data, and help prevent benefit overpayments and fraud. If you thrive in problem-solving environments and have a strong commitment to upholding state regulations, we want to hear from you! Are you ready to apply your skills in a role that makes a real difference?
Selection Plan
+ In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.
+ Please visit our ' Applicant Tips on How to Apply (https://www.jobapscloud.com/ct/sup/applicanttips2023november.pdf) ' page or view our tutorial (https://youtu.be/Y8sOb10qYXQ?si=w4GRBV2u8wvhTKLL) .
+ The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
+ Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
+ In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.
+ This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
+ Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency. Applicants must meet the minimum qualifications as indicated to apply for this position.
+ Should you have questions pertaining to this recruitment, please contact Liz Pinette at elizabeth.pinette@ct.gov.
+ This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules.
+ The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
+ All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov .
+ For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.
+ Read through this helpful link to prepare for your interview (https://jobapscloud.com/CT/jobs/?b=IT&preview=1) .
PURPOSE OF JOB CLASS (NATURE OF WORK)
In the Department of Labor this class is accountable for providing client services in the areas of unemployment insurance, assessment of clients needs, placement of workers and employer services; in a Central Unit this class is accountable for performing basic technical tasks in the following functional areas: claims examination, benefit payment control and merit rating.
EXAMPLES OF DUTIES
+ Detect and audit unemployment compensation accounts for overpayments.
+ Request wages from employers via mail, phone, and email.
+ Answer inquiries from public via phone and email.
+ Identify, establish, and maintain wage garnishments.
+ Generate correspondence related to overpayments.
+ Process interstate recovery payments.
+ Balance and reconcile payments received.
+ Performs related duties as required.
+ More information can be found here (https://www.jobapscloud.com/CT/specs/classspecdisplay.asp?ClassNumber=5246SH&R1=&R3=) .
KNOWLEDGE, SKILL AND ABILITY
+ Knowledge of
+ job service, unemployment insurance and employment and training laws, regulations, policies and procedures;
+ interviewing techniques and principles;
+ Skills
+ interpersonal skills;
+ oral and written communication skills;
+ analytical skills;
+ Ability to
+ make decisions;
+ establish cooperative relationships with staff, employers, diverse client population and the public;
+ use automated systems;
+ maintain good public relations;
+ understand, apply and explain relevant laws, regulations, policies, programs and procedures;
+ create and maintain case management records.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Five (5) years of technical level experience in counseling, employment placement, veterans employment and training support services, public contact work, human service programs, community action programs, job service, unemployment insurance or employment and training functions.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
+ College training may be substituted for the General Experience on the basis of fifteen (15) hours equalling one-half (1/2) year of experience to a maximum four (4) years for a Bachelor's degree.
+ For state employees two (2) years of experience as a Social Services Trainee with the target class of Labor Department Community Services Representative may be substituted for the General Experience.
+ For state employees two (2) years of experience as an Employment Security Intermittent Interviewer may be substituted for the General Experience.
+ Successful completion of a Connecticut Careers Trainee program approved by the Department of Administrative Services may be substituted for the General Experience.
PREFERRED QUALIFICATIONS
+ Experience performing overpayment audits of unemployment compensation accounts in ReEmployCT.
+ Experience generating wage requests in ReEmployCT.
+ Experience in customer service and interacting with people from various backgrounds.
+ Experience working in a production-oriented environment.
+ Experience utilizing Microsoft Office Suite.
+ Experience reviewing unemployment insurance claims in ReEmployCT.
SPECIAL REQUIREMENTS
+ Incumbents in this class assigned to veterans program positions will be required to meet the qualifications set forth in Title 38, i.e. must be veterans, preferably disabled veterans, or other qualified, eligible persons. Any employee who bumps a Labor Department Community Service Representative in a veterans program position must meet the eligibility requirements under Title 38.
+ Incumbents in this class may be required to speak a foreign language.
+ Incumbents in this class may be required to travel.
Conclusion
AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.
ACKNOWLEDGEMENT
As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.
Click on a link below to apply for this position:
Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
Hybrid
Recruitment # 241011-5246SH-001
Location Wethersfield, CT
Date Opened 10/21/2024 12:00:00 AM
Salary $57,625 - $72,787/year
Job Type Open to Agency Employees
Close Date 10/28/2024 11:59:00 PM
Go Back Apply View Benefits (https://www.jobapscloud.com/CT/jobs/?b=Benefits)
+
+
+
+ Introduction
About the Role Join our team as a Labor Department Community Services Representative (https://www.jobapscloud.com/CT/specs/classspecdisplay.asp?ClassNumber=5246SH&R1=&R3=) in the Benefit Payment Control unit. Make a significant impact on the community by implementing flawless benefit payment controls with the State of Connecticut (https://portal.ct.gov/) , Department of Labor (DOL (https://portal.ct.gov/dol?language=en_US) ). As a Labor Department Community Services Representative, you will:
+ Collaborate with team members and community partners to provide exceptional service and resolve benefit payment issues.
+ Investigate cases of benefit overpayments and fraud, ensuring strict compliance with state regulations.
+ Collect, analyze, and identify patterns of overpayments and develop strategies to prevent future occurrences.
+ Maintain detailed records and prepare reports on investigations, assisting in the recovery of overpaid benefits.
+ Strong qualifications include investigative experience, analytical skills, effective communication, and knowledge of state labor laws.
Please Note: This position requires that you have access to Federal Tax Information (FTI). The IRS mandates that all personnel that have access to FTI be fingerprinted for purposes of performing both State and Federal background checks. As such, you must successfully pass this background check to be considered for the position.
Work Schedule This is a full-time position, working 40 hours per week, Monday through Friday, during the first shift.
Benefits (https://youtu.be/y6n9M1Qd5fo?si=sdrJ9dztavd9GZIJ)
We prioritize the well-being of our employees and recognize the importance of maintaining a harmonious work-life balance. Alongside competitive compensation, we provide a range of benefits, including medical, dental, and vision insurance, retirement plans, paid time off, and professional development opportunities.
+ Visit our new State Employee Benefits Overview (https://www.jobapscloud.com/CT/jobs/?b=Benefits) page!
+ Work for a Forbes top company: 'Forbes' State of Connecticut Ranked One of the Best Employers of 2023 (https://portal.ct.gov/das/press-room/press-releases/2023/forbes-state-of-ct-ranked?language=en_US) - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule.
Are you passionate about making a positive impact in your community through investigative work? Join our team as a Community Services Representative, where you'll collaborate with partners, analyze data, and help prevent benefit overpayments and fraud. If you thrive in problem-solving environments and have a strong commitment to upholding state regulations, we want to hear from you! Are you ready to apply your skills in a role that makes a real difference?
Selection Plan
+ In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.
+ Please visit our ' Applicant Tips on How to Apply (https://www.jobapscloud.com/ct/sup/applicanttips2023november.pdf) ' page or view our tutorial (https://youtu.be/Y8sOb10qYXQ?si=w4GRBV2u8wvhTKLL) .
+ The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
+ Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
+ In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.
+ This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
+ Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency. Applicants must meet the minimum qualifications as indicated to apply for this position.
+ Should you have questions pertaining to this recruitment, please contact Liz Pinette at elizabeth.pinette@ct.gov.
+ This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules.
+ The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
+ All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov .
+ For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.
+ Read through this helpful link to prepare for your interview (https://jobapscloud.com/CT/jobs/?b=IT&preview=1) .
PURPOSE OF JOB CLASS (NATURE OF WORK)
In the Department of Labor this class is accountable for providing client services in the areas of unemployment insurance, assessment of clients needs, placement of workers and employer services; in a Central Unit this class is accountable for performing basic technical tasks in the following functional areas: claims examination, benefit payment control and merit rating.
EXAMPLES OF DUTIES
+ Detect and audit unemployment compensation accounts for overpayments.
+ Request wages from employers via mail, phone, and email.
+ Answer inquiries from public via phone and email.
+ Identify, establish, and maintain wage garnishments.
+ Generate correspondence related to overpayments.
+ Process interstate recovery payments.
+ Balance and reconcile payments received.
+ Performs related duties as required.
+ More information can be found here (https://www.jobapscloud.com/CT/specs/classspecdisplay.asp?ClassNumber=5246SH&R1=&R3=) .
KNOWLEDGE, SKILL AND ABILITY
+ Knowledge of
+ job service, unemployment insurance and employment and training laws, regulations, policies and procedures;
+ interviewing techniques and principles;
+ Skills
+ interpersonal skills;
+ oral and written communication skills;
+ analytical skills;
+ Ability to
+ make decisions;
+ establish cooperative relationships with staff, employers, diverse client population and the public;
+ use automated systems;
+ maintain good public relations;
+ understand, apply and explain relevant laws, regulations, policies, programs and procedures;
+ create and maintain case management records.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Five (5) years of technical level experience in counseling, employment placement, veterans employment and training support services, public contact work, human service programs, community action programs, job service, unemployment insurance or employment and training functions.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
+ College training may be substituted for the General Experience on the basis of fifteen (15) hours equalling one-half (1/2) year of experience to a maximum four (4) years for a Bachelor's degree.
+ For state employees two (2) years of experience as a Social Services Trainee with the target class of Labor Department Community Services Representative may be substituted for the General Experience.
+ For state employees two (2) years of experience as an Employment Security Intermittent Interviewer may be substituted for the General Experience.
+ Successful completion of a Connecticut Careers Trainee program approved by the Department of Administrative Services may be substituted for the General Experience.
PREFERRED QUALIFICATIONS
+ Experience performing overpayment audits of unemployment compensation accounts in ReEmployCT.
+ Experience generating wage requests in ReEmployCT.
+ Experience in customer service and interacting with people from various backgrounds.
+ Experience working in a production-oriented environment.
+ Experience utilizing Microsoft Office Suite.
+ Experience reviewing unemployment insurance claims in ReEmployCT.
SPECIAL REQUIREMENTS
+ Incumbents in this class assigned to veterans program positions will be required to meet the qualifications set forth in Title 38, i.e. must be veterans, preferably disabled veterans, or other qualified, eligible persons. Any employee who bumps a Labor Department Community Service Representative in a veterans program position must meet the eligibility requirements under Title 38.
+ Incumbents in this class may be required to speak a foreign language.
+ Incumbents in this class may be required to travel.
Conclusion
AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.
ACKNOWLEDGEMENT
As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.
Click on a link below to apply for this position:
Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
Source : State of Connecticut, Department of Administrative Services
