Laboratory Customer Service Representative | Part Time 16hrs | Days - Concord Hospital

Hours

Two (2) eight hour shifts per week. Hours vary from 6 AM - 2:30 PM, 8 AM - 4:30 PM, or 9:30 AM - 6 PM, Monday - Friday.

Summary

Under the supervision of the Client Service Supervisor, the Laboratory Customer Service Representative (LCSR) is responsible for multi-tasking clerical and customer service support functions as part of the laboratory team.  The LCSR provides the connectivity between the provider offices, staff and inter/intra department areas through modalities such as fax, phone and computer.   

Education

High school diploma or equivalent (GED). Some college level education preferred.

Certification, Registration & Licensure

Experience

Two years’ experience in a laboratory or healthcare related position. Well-developed typing skills with additional education or training in client relations and/or communications desirable.

​Responsibilities

• Handles incoming telephone calls and requests for the laboratory department.

• Manages client call lists, laboratory generated reports and reference laboratory generated reports to meet production goals.

• Processes Client Problem Reports (CPRs) that are generated by various laboratory departments.

• Sends slides/blocks out for consultation upon requests of Pathologist, Physician or Patient.

• Supports the organization of Tumor Conferences and Transfusion Practice Committee (TPC) meetings for Pathologists.

• Provides customer service to patients and stakeholders of the laboratory department.

• Demonstrates compliance with corporate, departmental and job-specific requirements.

• Performs other duties as assigned.

Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.

Know Your Rights: Workplace Discrimination is Illegal

Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269.

Physical Requirements

The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds.

While performing the duties of this Job, the employee is regularly required to hear, sit, and speak. The

employee is frequently required to do repetitive motion, perform activities that require fine motor skills, reach, and walk. The employee is occasionally required to bend, climb, kneel, squat, and stand.

Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision.

The employee is occasionally exposed to airborne contaminants, airborne pathogens, blood borne pathogens, bodily fluids, and toxic or caustic chemicals.

The noise level in the work environment is usually quiet.