In 2020 united in a fierce commitment to deliver the highest quality care and exceptional patient experience Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franciscan Health. Our combined system builds upon the scale and expertise of our nearly 300 sites of care including 11 hospitals and nearly 5000 physicians and providers. Together we are empowered to make an even greater impact on the health and well-being of our communities.

Join Virginia Mason Franciscan Health in Tacoma, WA and make a difference in the lives of our diverse community!

Do you have a passion for creating equitable access to healthcare? Are you a skilled communicator and relationship builder with a deep understanding of language support and cross-cultural services?

If so, we encourage you to apply for our Language Access Coordinator position!

About the Role:

As our Language Access Coordinator, you will play a vital role in ensuring that all patients and families at Virginia Mason Franciscan Health (VMFH) receive culturally sensitive and linguistically appropriate care. You will work collaboratively with internal and external stakeholders to develop and implement innovative solutions that bridge communication barriers and foster a welcoming environment for all.

Your Impact:

• Build Capacity for Certified Medical Interpreters: Develop partnerships with local educational institutions and community organizations to create pipelines for future generations of certified medical interpreters.
• Strengthen Community Partnerships: Collaborate with VMFH Community Health and Clinical Education leaders to foster relationships with community partners. Create partnerships to support the ongoing health of patients with a preferred language other than English, including post-hospital discharge support.
• Identify and Implement Innovative Solutions: Work closely with diverse patient and community populations to identify specific tools and resources needed for effective communication. Utilize data to inform decisions and create tools that support language recognition and facilitate quick access to interpretive services.
• Stay Ahead of the Curve: Keep abreast of new trends, regulatory activities, professional standards, and industry practices related to language and interpretive services.
• Ensure Compliance: Understand and ensure compliance with federal guidelines and The Joint Commission standards regarding patient/family interpreter services.

Education/Work Experience Requirements

• Bachelor’s degree in Business Administration or healthcare-related field (including associated language studies) and three years of related professional/program management experience that would demonstrate attainment of the requisite job knowledge/abilities.  
• An equivalent combination of experience and education that would demonstrate attainment of the requisite job knowledge/abilities may substitute for the degree requirement.