Lansing, MI - IT - DTMB - CSS - End User Support - Cloud Engineer - Cloud Contact Center Engineer - Calsoft Labs
Lansing, MI 48933
About the Job
Please ensure you attach the MI Cover Sheet (attached), a valid Right to Represent with hybrid work schedule confirmed, and the candidate's resume with full legal first name, and last name. Withdrawn candidates will not be permitted to be replaced. If you would like to use a sub vendor, only 1 level deep, please use Formstack link: https://knowledgeservices.formstack.com/forms/msp_michigan_subvendor_usage_request_form
Prescreening questions are attached and must be answered by candidate & attached to submission.
The State of Michigan is looking for a Cloud Engineer - Cloud Contact Center Engineer
Bill Rate: ***/Hr***
Close to Submissions on 9/3 at 10AM EST.
Interviews: MS Teams video interview with camera ON.
Duration: 1 year with possible extension
Position location: Lansing: Hybrid schedule, 2 days a week in office REQUIRED.
Local and Non-local candidates can apply. MUST BE WILLING TO RELOCATE
Top Skill & Years of Experience Required:
" Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred]
" NICE CXOne Studio experience [3+ years of experience preferred]
" Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Python [4+ years of experience preferred]
" Ability to develop, maintain, and troubleshoot webservice API calls [5+ years of experience preferred]
Please do not submit DevOps Cloud Engineers . Manager is looking for an Engineer to code on the NICE CXone platform.
Please Read Full Job Description Attached.
NEW Interview Attachment Functionality: When you receive an interview request, you will now receive a notification if an attachment is required with the request. As previously required for the SOMI, a current screenshot photo of your candidate is required when they receive an interview request. This now must be uploaded BEFORE you can accept the interview request and cannot be edited after the interview is accepted. This will need to be added when you approve the interview. Attachment instructions will be listed within the interview request. This MUST be uploaded as a PDF file.
Prescreening questions are attached and must be answered by candidate & attached to submission.
The State of Michigan is looking for a Cloud Engineer - Cloud Contact Center Engineer
Bill Rate: ***/Hr***
Close to Submissions on 9/3 at 10AM EST.
Interviews: MS Teams video interview with camera ON.
Duration: 1 year with possible extension
Position location: Lansing: Hybrid schedule, 2 days a week in office REQUIRED.
Local and Non-local candidates can apply. MUST BE WILLING TO RELOCATE
Top Skill & Years of Experience Required:
" Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred]
" NICE CXOne Studio experience [3+ years of experience preferred]
" Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Python [4+ years of experience preferred]
" Ability to develop, maintain, and troubleshoot webservice API calls [5+ years of experience preferred]
Please do not submit DevOps Cloud Engineers . Manager is looking for an Engineer to code on the NICE CXone platform.
Please Read Full Job Description Attached.
NEW Interview Attachment Functionality: When you receive an interview request, you will now receive a notification if an attachment is required with the request. As previously required for the SOMI, a current screenshot photo of your candidate is required when they receive an interview request. This now must be uploaded BEFORE you can accept the interview request and cannot be edited after the interview is accepted. This will need to be added when you approve the interview. Attachment instructions will be listed within the interview request. This MUST be uploaded as a PDF file.
Source : Calsoft Labs