Lead Asset Protection Specialist - Goodwill Industries of SE WIS

The Lead Asset Protection Specialist is responsible for conducting compliance audits of retail operations to evaluate point of sale and financial records to identify potential loss to the organization. This role also assists with basic team operations as needed, supporting the development and onboarding of team members.

RESPONSIBILITY LEVEL:

Implements strategies to achieve the goals for the organization and Asset Protection. Implements, revises, and sustains policies, procedures and programs. Typically works on projects and initiatives that span 3 - 12 months.

PRINCIPAL DUTIES:

1. Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. May serve as a team member or subject matter expert on formal projects or within the department. Effectively engages in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change.

2. Problem Solving: Light supervision; works independently. Periodic review of work by manager or senior coworker. Solves problems of moderate to advanced complexity; able to identify root cause, interpret data and resolve issues.

3. Technical Skill: Understands and applies professional principles and skills within area of specialization to modify processes to resolve situations.

4. Community Engagement: Champions Goodwill's community engagement initiatives and serves as an ambassador for Goodwill in the wider community.

5. Retain understanding and working knowledge of the company's policies and procedures. Able to properly train employees of the policies, when appropriate.

6. Partner with the Area Manager, Asset Protection to provide support for AP team members. This includes assisting with basic team operations as needed, supporting the development and onboarding of team members, and leading by example through being a change ambassador, demonstrating business acumen and sharing best practice knowledge.

7. Conduct compliance audits of retail operations to evaluate POS and financial records to identify potential loss to the organization.

8. Heighten store Loss Prevention awareness through site visits, AP topics of the month, and training.

9. Serve as support to management in dealing with aggressive customers or any workplace violence issue.

10. Conduct Safety inspections and communicate hazards to management.

11. Maintain accurate information and efficient record keeping.

12. Recover assets and/or carry out safe apprehensions.

13. Assist in internal investigations at the direction of the Regional Loss Prevention Investigator.

14. Audit compliance to store LP Standards (Alarm tests, employee Shop Policy enforcement, equipment, etc.)

15. Responsible for completing other duties/responsibilities as assigned.

REQUIREMENTS:

1. Two years of college education or experience equivalency, and a minimum of 3 years' experience.

2. Experience in loss prevention.

3. Able to travel to all stores within Goodwill SEW and work a varied schedule week to week with flexible hours.

4. Valid driver's license required.

5. Working knowledge of case management systems. Knowledge of POS systems and understanding of user faced transaction processes preferred.

6. Working knowledge of CCTV and alarm monitoring systems (burglar and fire).

7. Wicklander-Zulawski Interviewing & Interrogation Techniques Training preferred.

CORE CULTURAL COMPETENCIES:

1. Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.

2. Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments.

3. Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.

4. Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.

5. Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks.

6. Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.

PHYSICAL/SENSORY DEMANDS:

Occasionally lifts and/or moves up to 20 pounds. Moves about to accomplish tasks. Worker is subject to weather conditions (hot, humid, dry, cold etc.). Worker is subject to hazards: proximity to dangerous machinery, moving vehicles, electrical currents, chemicals, or high places. Repetitive use of hands for conducting inspections, assessing security and safety of products, buildings and equipment and computer use. Vision required for assessing sites security and safety and computer work, extensive travel required.

(SEW)