Lead Associate - Y7 Studio LLC

About Y7 Studio LLC

The Y7 experience combines vinyasa yoga, music, heat and darkness, connecting you deeper to your mind and body. All studios are heated to 75-85 degrees using state-of-the-art infrared technology, which helps create a detoxifying sweat that stimulates blood circulation and increases flexibility. This is a music-driven practice where you will flow to tracks from varied genres. Classes are held in a dark, candlelit room with no mirrors to encourage you to turn your focus inward and explore your individual practice.

We started Y7 with a mission of breaking down barriers to make yoga inclusive and accessible. Our goals for the workplace are similar: to create an inclusive, challenging and fun environment that enables employees to fully explore their potential. We are committed to building a diverse and inclusive culture that encourages, supports and celebrates the voices of all clients and staff.

Job Duties

• Work as a team with Studio Associates and Instructors to facilitate smooth and successful class check-ins
• Provide support and delegate tasks to other team members in daily needs and projects
• Uphold company policies and procedures and approach all situations with respect and empathy
• Ensure the Y7 brand aesthetic, energy and culture is maintained when the Studio Coordinator is away
• Support Studio Coordinator in in-studio tasks and projects
  • Supply inventory and ordering
  • New Hire Training
  • Retail inventory management
  • Facilities checklists
  • Worksmith Management

• Use Y7's internal communication systems (The Blueprint, Google Docs, etc.) to log updates, facilities issues and other concerns
• Be an expert on Y7's operational systems, especially Mindbody, managing Membership Contracts and all client accounts accurately
• Manage client accounts, follow-up, guest issues and email support, ensuring that each client has an exceptional experience
• Facilitate client payments and ensure class rosters and client accounts are updated efficiently and in accordance with Y7's procedures in Mindbody
• Confidently troubleshoot and problem solve for issues that arise in-studio
• Regularly meet with in-studio leadership team to ensure alignment between leadership, studio, and teaching teams
• Act as Manager on Duty in the absence of the Studio Coordinator.

Studio Operations

• Ensure locations are stocked with all necessary supplies
• Provide support and delegate tasks to other team members in daily needs and projects
• Available for Emergency front desk shift Coverage
• Uphold company policies and procedures and approach all situations with respect and empathy
• Maintain the Y7 brand aesthetic, energy and culture
• Collaborate effectively with all Y7 distributed leadership teams to ensure alignment with company-wide processes and procedures
• Professionally and impartially manage conflict and find solutions that align with company values
• Support other Leadership roles in maintaining studios spaces and addressing any issues in a timely manner
• Maintain a clean and safe environment - responsibilities to include cleaning mats, studio room, lockers, surfaces, bathroom/locker rooms, and laundry

Systems Operations

• Be an expert on Y7's operational systems, especially Mindbody, managing Membership Contracts and all client accounts accurately
• Manage client communication, follow-up, guest issues and email support, ensuring that each client has an exceptional experience
• Facilitate client payments and ensure class rosters and client accounts are updated efficiently and in accordance with Y7's procedures in Mindbody
• Oversee the Studio Associate and Cleaning Staffs permanent schedules and ensure compliant timekeeping for biweekly payroll
• Communicate any staffing updates and needs to the People Team & Operations Manager.
• Use Y7's internal communication systems (The Blueprint, Slack, Bamboo, etc.) to log updates, facilities issues and other concerns, and to give and receive feedback with Studio Associates and Y7 Leadership
• Provide superior community relations by being the point of contact for team members, assisting and supporting questions as needed

Requirements

• Minimum of 15 hours per week, max 28 hours per week
• Must have a flexible opening and closing availability
• Required to work Friday and Saturday for a minimum of 6 hours
• You are looked to by other Associates as an example of how to best do their jobs.
• Must be eager to learn more about how our studios operate and contribute to their success.
• Must be kind, confident, and effectively communicate information and policies to clients.
• Must be ready to problem-solve as issues arise.
• Take your time with detail-oriented tasks and make sure jobs are completed correctly.
• Can confidently delegate tasks and help team members learn new aspects of their jobs.

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