Lead Business Director - Youth Development - YMCA of Greater Kansas City

The Lead Business Director - Youth Development is responsible for supporting all aspects of the daily business activities for Youth Development Services (YDS), including planning, development and implementation of processes. The Lead Business Director is expected to emphasize customer service and ensure the policies and procedures of the YMCA of Greater Kansas City are being followed.  This position may be responsible for other aspects of youth services and child care operations. 

OUR CULTURE: 
The YMCA of Greater Kansas City’s mission and core values are brought to life by our culture. It’s who we are, who we aspire to be and how we show up every day. We are cause-driven. We don’t just show up, we show up with purpose. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Hourly Pay Range:  $20 - $21

• This position will contribute to the overall YMCA mission of healthy living, youth development and social responsibility.
• Supervises and develops a cohesive Business Administration team focused on execution of duties.
• Responds to parent or school concerns regarding the program in a positive, professional, and timely manner. Communicates program information and answers questions accurately with high-level customer service skills.
• Responsible for the financial assistance award and tracking process.
• Oversees and monitors business processes, including but not limited to, accounts receivable tracking and collection and payment processing
• Oversees third party billing to Missouri Department of Elementary and Secondary Education (DESE), Kansas Department for Children and Families (DCF), and other third-party payers by maintaining files, submitting billing and reconciling accounts as payments are received.
• Responsible for training Youth Development associates as it relates to use of the KinderConnect provider portal and the CCBIS tablets for Missouri DESE billing.
• Provides leadership to ensure that YDS business processes are being handled by associates in an efficient and timely manner while communicating regularly with the Associate Vice President, Finance.
• Ensures business practices are of the highest quality for participant satisfaction through quality control and audit processes for new registrations, changes and withdrawals.
• Processes account adjustments and refunds in registration software.
• Provides communication to program directors regarding new registrations, changes and withdrawals.
• Provides high level registration software training for key associates.
• Maintains ongoing, positive working relationships with Y associates and program participants.
• Provides system support to information technology services to assist in program review, design and setup.
• Evaluates and updates all forms used on a regular basis to reflect new policies, etc.
• Provides assistance or coverage in the absence of other Business Administration Team members
• Attends YDS team meetings as needed.
• Attends customer service trainings.

• Bachelor’s degree from an accredited college or university; or an equivalent combination of education and experience.
• Three years business experience.
• Experience in supervising a team.
• Works effectively with people of different backgrounds, abilities, opinions and perceptions.
• Able to make independent and sound decisions in a fast-paced environment.
• Able to exercise high levels of discretion and confidentiality.
• Detail oriented with good organizational skills, and be multi-task proficient.
• Excellent oral and written communication skills.
• Demonstrated experience in managing multiple projects.
• Strong computer skills with the ability to adapt to new software.
• Must maintain a current motor vehicle license and acceptable driving record that meets YMCA standards.
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