Lead Custodian - Laguna Development Corporation

Position Title: Custodian 

Department: Custodial 

Employment Classification: Non-Exempt 

Position Summary/General Description: 

A Custodian maintains a clean environment for all LDC casinos and related facilities. 

Expectations: 

• Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures. 
• Act as a role model within and outside the casino. 
• Maintain a positive and respectful attitude toward customers and co-workers. 
• Consistently report to work on time prepared to perform duties of position. 

Essential Duties & Responsibilities: 

• Perform custodial duties such as: Vacuuming; mopping; scrubbing; panning/sweeping; disposing of trash/change trash bags as needed; cleaning ash trays; cleaning restrooms (e.g., clean toilets/urinals, countertops, and fill dispensers); cleaning table games (e.g., wipe tables and remove trash); cleaning slot machines and surrounding areas (i.e. clean gaming machines, clean between machines, chairs); cleaning windows, mirrors, walls, doors, carpet and other furnishings. 
• Practice safety standards at all times keeping the property safe for guests and co-workers. Report any injuries or unsafe conditions to the person-in-charge immediately. 
• Maintain knowledge of cleaning solutions; preventative maintenance of equipment, and cleaning of equipment. Report equipment repair requirements to supervisor. 
• Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit). 
• At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors). 
• Maintain a clean, safe, hazard-free work environment within areas of responsibility. Be aware of cleaning chemicals and how to respond to unexpected exposure of the product to eyes or open body services. 
• Comply with custodial department standard operating procedures. 
• Serve as a mentor to custodial and heavy duty cleaners, and use the buddy system during training. 
• Participate in meetings and workshops to support custodial operations. 
• Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests). 
• Develop a thorough knowledge of services, room locations, amenities, surroundings, providing accurate directions, and information for guest inquiries about promotions and special events. 
• Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays. 

Education & Experience 

• High School diploma or GED preferred. 
• Relevant work experience preferred. 

Licensing & Certification: 

Computer Equipment, Software, Machinery: 

Essential Physical Requirements: 

• Requires the ability to balance/climb, bend over, crawl, crouch/stoop, hear, kneel, reach overhead, sit, stand, talk, turn/twist and repetitively use hands 51-100% of the time. 
• Requires the ability to push/pull, carry, lift and slide/transfer 1-25 lbs. 51-100% of the time. 
• Requires the ability to push/pull, lift and slide transfer 25-50+ lbs. 1-24% of the time. 

Essential Mental Demands: 

• Requires making decisions 25-50% of the time. 
• Requires problem solving, organizing, planning, interpreting data, reading and writing 1-24% of the time. 

Supervisory Responsibilities: 

Work Environment (inside/outside): 

Other Requirements: 

• Obtain and maintain a gaming license through the Pueblo of Laguna’s Gaming Control Board. 
• Must pass a pre-employment alcohol/drug screening.