Field Service Lead - Arc Boat Company

What we’re building

Our vision is to electrify all waterborne vessels, and we're starting with electric water sport boats.

Gas boats dominate today’s marine industry not because of great product offerings but because of a lack of better alternatives. Boaters have grown accustomed to vehicles that feel stuck in the 1980s: unreliable, expensive, loud, noxious, and a nightmare to own and operate. They’re also awful for the water and air they reside in.

By contrast, electric boats are superior in nearly every way: not only are they far more reliable and less costly to operate, but they’re also quieter, quicker, and cleaner, with no fumes or pollutants. However, they’ve been held back by both the technology and the talent to make them truly competitive with gas alternatives. That’s Arc’s opportunity.

Using modern, aerospace- and automotive-inspired techniques, we’re building our hulls, batteries, cooling systems, firmware, and software together to deliver the next generation of watercraft.

What we’re looking for

We’re looking for someone that is excited by our vision, eager for a challenge, and willing to learn on the job. We pride ourselves on transparency and operate in a lean, high-trust environment that encourages everyone to take ownership over their domain.

You will be a full-time member of our Field Operations team and will work from our manufacturing facility in Los Angeles. Given that we’re a startup, you will be working in a fast-moving, dynamic environment that requires adaptability. That said, here are some responsibilities and qualifications we expect to stay relatively constant for this role.

Requirements

Core responsibilities

• Leading all field service strategy and operations at Arc
• Providing world class customer service for Arc customers or internal stakeholders
• Collaborating with sales, delivery, and customer experience teams
• Recruiting, managing, and developing field service staff, including engineering and technicians
• Developing all service related workflows, including software, issue tracking, and configuration management tools
• Developing robust service standards, processes, and other documentation required for safe and efficient service trips
• Collaborating with mechanical, electrical, and production engineering teams to implement feedback to mitigate field service risks or pain points
• Supporting the creation and management of service BOMs, work instructions, specifications, and tool kits
• Project managing field service trips and prioritizing service work scope between internal and customer vehicles
• Supporting dispositioning of rework and repairs for issues that appear post delivery, as needed

Basic qualifications

• Bachelor's degree in an engineering or related discipline
• At least 4-5 years of industry experience, including 1-2 years in a leadership position
• Experience building and troubleshooting vehicles and/or electromechanical systems
• Experience interpreting engineering drawings, schematics, and/or instructions
• A people-centric mindset to aid relationship building and service execution
• A pragmatic and solutions oriented approach
• Ability to operate independently and make data-backed decisions
• Clear written and verbal communication

Bonus qualifications

• Experience with powerboats on and off the water
• Prior experience in a fast-paced manufacturing setting

• Prior experience working in a technical field service related field

At Arc, we encourage diversity and consider all qualified applicants equally for employment, regardless of background, identity, or status. You’re always welcome to reach out even if you don’t meet many of these qualifications. Passion and aptitude make up for a lot.

Benefits

What we value

We value these five things above all else:

• Ownership over both your work and the company’s success
• Empathy for colleagues and for customers
• Humility in problem solving and collaboration
• Pragmatism for navigating ambiguity quickly and sensibly
• Inclusion of different backgrounds, opinions, cultures, etc.

Given that we work in a sometimes intense or stressful environment, it’s vital that our values align. We’d be happy to elaborate on any or all of these during the interview process.

What you’ll get

• Talented teammates that challenge you to be better
• Access and often input to a wide range of business activities
• Salary between $105,00-$175,000
• Semi-annual bonuses tied to impact
• A meaningful equity stake
• An opportunity to have an outsized impact on industry-defining vehicles
• The ability to drive positive environmental change through your work
• Nearly free health insurance (we cover 99%) and a 401k
• Generous parental leave
• Daily lunches, plenty of snacks, lots of swag, and more
• Boat rides!

Hope to hear from you soon!

The crew at Arc