Support the credit union's vision of being the community's most loved financial institution, and its mission to make people's financial dreams come true. Contribute to a world class experience for all members and staff, by building rapport, determining needs, and offering creative solutions to best serve their needs. Demonstrate professionalism and integrity and represent the credit union's core values in all interactions.
Provide end user support, training, and problem resolution for all credit union staff. Perform periodic data processing, core system upgrades, and produce reports as needed. Set up and maintain credit union employee profiles and security access in core system and various other databases as needed. Collaborate with the Training Specialist in the development of technology related training materials and programs and delivery of same to credit union staff. Serve as the Technical leader for the team and be responsible for day-to-day administration of existing server, Firewall, network and VDI infrastructure. Provide backup to the IT Support Manager.
| Essential Functions & Responsibilities: | | | | 1. Provide primary support to the Help desk team regarding server and desktop troubleshooting, database management, reporting, and all other training and support as needed. Provide backup to the IT Support Manager. |
| | 2. Primarily responsible for patch and software management of IT infrastructure with a primary focus on all aspects of patch management, including end point protection, perimeter devices, servers, network devices, and log analysis using automated and non-automated tools. |
| | 3. Responsible for patching, testing, deployment, and ongoing maintenance of end user operating system images in a non-persistent VDI environment, as well as other end user computing devices such as windows laptops, thin clients, macs. |
| | 4. Engaging with external vendors and internal stakeholders to ensure all systems are up to date on critical security patches and security best practices on an ongoing basis. |
| | 5. Act as technical escalation for the Helpdesk and Information Security teams to support CU Infrastructure. Facilitate communication between Helpdesk and the Infrastructure team as required. |
| | 6. Triage and respond to infrastructure monitoring and alerts, with focus on security and remediation of known vulnerabilities. |
| | 7. Create and maintain documentation related to procedures, architecture, and operations. |
| | 8. Develop an understanding and working knowledge of the credit union history, philosophy, organization, bylaws, policies, procedures, and appropriate software systems. Perform all other job-related duties as assigned. |
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Performance Measurements:
| | 1. | Job Knowledge-The depth and breadth of know-how to perform essential duties and functions of the job. The level of compliance with degree, certification, and training requirements. Understanding of how individual job performance furthers organizational objectives. Willingness to update and expand skills, knowledge, and training. |
| | 2. | Problem Solving-The ability to predict, recognize, and define problems. Skill in generating, selecting, and implementing timely and meaningful solutions. |
| | 3. | Analytical Skills - The ability to observe, evaluate, summarize, and apply meaningful data in the problem-solving process. The level of logical reasoning necessary to connect required actions to desired outcomes. The ability to forecast events based upon current situations. Demonstrated skill in generating alternative solutions to problems. |
| | 4. | Initiative - The ability to perform job responsibilities independently and responsibly. The ability to proactively complete tasks, solve problems, improve processes, enhance products, and/or extend services within assigned range of authority. |
| | 5. | Teamwork & Cooperation - The degree to which individuals promote a collaborative, cooperative, and productive working environment. The level of demonstrated sensitivity, team building, support, and respect. The degree of synergy promoted. |
| | 6. | Attention to Detail-The level at which tasks are performed carefully, accurately, and in accordance with specific instructions. Consistency of work quality and compliance with standards, requirements, and expectations. The tracking of numerical data and detailed organizational information, and the careful application of grammar, spelling, and punctuation rules. |
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| Knowledge and Skills: | | | | Experience | (4) Three years to five years similar or related experience, specifically help desk experience in addition to a minimum of three years as a System Administrator, within a Technical Lead or similar role |
| | | | Education | (3) (1) A two-year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program or (4) job specific skills acquired through an apprenticeship program. Completion of the following specialized certificate programs Comp TIA A or CompTIA Network, as well as Microsoft 365: Modern Desktop Administrator Associate. |
| | | | Interpersonal Skills | (4) Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.
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- This position may require physical mobility (under desks, climbing ladders) as well as the ability to lift / move equipment up to 50lbs.
- Do you have a valid drivers license and have access to reliable transportation
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