#132284 Lead Hospitality and Conference Operator

DEPARTMENT OVERVIEW

Join the Residential, Retail and Supply Chain Services (RRSS) team at UC San Diego, a dynamic and innovative campus department dedicated to delivering exceptional service to the university community. As a valued RRSS team member, you will be contributing to a broad and complex organization consisting of five key units: Housing, Dining and Hospitality (HDH), Integrated Procure-to-Pay Solutions (IPPS), the UC San Diego Bookstore, Triton Print & Digital Media, and the Early Childhood Education Center (ECEC). With a focus on innovation and customer satisfaction, RRSS aims to inclusively meet the diverse needs of the UC San Diego community while fostering a sense of belonging for our students and staff.

As a member of the HDH team, you will be part of a self-funded unit with over 900 staff employees, 1,000 student employees, and an annual operating budget of $250 million, providing housing and dining services to over 20,000 students, faculty, staff, and their families. RRSS is proud to promote and create opportunities for greater equity, diversity and inclusiveness within our division.

POSITION DESCRIPTION

Independently responsible to lead Hospitality Information (HI) and the complex process of providing housing, dining and meeting space management to assigned residents, guests and conference participants. Work closely with the Hospitality Information Supervisor to maintain smooth workflow of business operations. Coordinate and lead all operational functions of Hospitality Information and Conference Desk Operations, including keys, mail, packages and meeting room support.

Responsible to ensure the accuracy of records and reports, including key inventories, package logs, resident, meeting room and conference participant rosters, and financial records relating to HI and Summer Conference Programs which accommodates approximately 2,000 residents at each HI location and approximately 19,000 individuals participating in more than 100 summer conferences and approximately 2,400 meeting events annually.

QUALIFICATIONS

• Skill in allocation of bed spaces and meeting rooms within a large conference operation. Ability to negotiate and finalize contractual agreements for clients.

• Ability to build and maintain customer relations through a professional approach in handling client needs and concerns.

• Experience in meeting planning and conference techniques including scheduling, space and equipment needs preferred.

• Strong communication and interpersonal skills to communicate effectively with all levels of staff verbally and in writing. Ability to communicate information clearly and effectively in person and on the phone with a variety of people including staff, faculty, students, parents and vendors.

• Proficient with common organization-specific and other computer application programs including Microsoft Word, Excel and Outlook.

• Solid organizational skills and ability to multi-task with demanding timeframes. Proven organization skills including skills to set priorities and organize assignments and workload to meet established deadlines.

• Demonstrated ability to work efficiently in a busy, customer service oriented office with frequent interruptions, varied work assignments, and fluctuating priorities while meeting deadlines.

• Ability to use sound judgment in responding to issues and concerns. Demonstrated ability to exercise good judgment for problem solving and ability to anticipate problems.

• Proven ability to work independently and make independent judgments with a minimum of instruction and supervision.

• Ability to interact with departmental, administrative, campus staff, and the public in a professional manner with tact, diplomacy, poise and patience. Service oriented attitude.

• Ability to make group presentations.

SPECIAL CONDITIONS

A. Current State of California Driver License and clean driving record required to drive university vehicle. Must participate in the DMV pull program.

B. Depending on seasonality, must be willing to work outside normal hours, including evenings and weekends.

C. Overtime may be required.

D. May require response to calls via cell phone after hours.

CANRA Mandated Reporter: This position has been identified as a Mandated Reporter pursuant to the California Child Abuse and Neglect Reporting Act and requires immediate reporting of physical abuse, sexual abuse, emotional abuse, or neglect of anyone under the age of 18.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of Californias Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20
For the University of Californias Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.