Lead Houseperson - Hampton Inn & Suites - Waco South

Overview

Opportunity

Support the housekeeping operation by performing property janitorial services and ensuring brand and hotel guest service and sustainability standards are met.

Potential Career Path   

Lead Houseperson – Housekeeping Inspector – Housekeeping Supervisor

Essential Job Functions

• Train associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Inspect assigned areas and perform cleaning tasks accordingly. 
• Collect trash from the service landings and dispose of in outside trash dumpsters.
• Vacuum and dust guest corridors.
• Unload housekeeping supplies from vendor trucks and place in items in stockroom.
• Pick up bed and other linen from hotel floors and transport to laundry collection site.
• Deliver clean linen to assigned sections.
• Report maintenance issues.
• Maintain cleanliness and organization of guest areas.
• Greet and acknowledge guests in a courteous and friendly manner.
• Respond to guest inquiries and assistance.
• Work as a room attendant when staffing shortages occur or during peak periods.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
• Follow sustainability guidelines and practices related to HHM’s EarthView program. 
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.  
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Position Requirements

• High School diploma preferred.
• Previous housekeeping experience required or equivalent training.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, pulling, lifting up to 25 pounds, reaching, bending and kneeling to reach all areas.
• Usage of cleaning chemicals.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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