Lead Infrastructure Engineer - Network Engineer - State Farm

Do you crave innovation and want to work for a company that is the BEST at what they do in the industry? Does the opportunity to work in a hybrid environment and maintaining a work life balance appeal to you? Then we have the perfect job for you! We are seeking an Infrastructure Engineer - Network Engineer who pushes the envelope and strives to create the best product possible. This position will allow you to utilize different technologies, languages, and frameworks to drive solutions while working on inclusive teams that foster diversity of thought. You will be provided opportunities via in house training programs for upskilling to support your development and career goals!
Work Arrangements:
HYBRID: Qualified candidates (in or near hub locations listed below) should plan to spend time working from home and some time working in the office as part of our hybrid work environment.
HUB LOCATIONS: Dunwoody, GA; Richardson, TX; Tempe, AZ; or Bloomington, IL

Join State Farm!
As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inclusion to ensure a workforce that is engaged, builds on the strengths and talents of all associates, and creates a Good Neighbor culture.
We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance. Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture. We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more!
Visit our Careers page for more information on our benefits, locations, and the process of joining the State Farm team!
SPONSORSHIP: Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity.
Competitive Benefits including:
• 401k Plan
• Health Insurance
• Dental/Vision plans
• Life Insurance
• Paid Time Off
• Annual Merit Increases
• Tuition Reimbursement
• Health Initiatives
• For more details visit our Benefits Summary page

The Infrastructure Engineering and Operations Management (IEOM) Network Service Delivery team is responsible for the day-to-day interaction and oversight of network related technologies, services and work being performed by the managed service provider (MSP). The team is responsible for the relationship development, continuous improvement of services, and prioritization of work. The Service Delivery Team will validate reports, metrics, and resource unit consumption provided by the managed service provider. The Service Delivery Team will have vendor engagement responsibilities for other 3rd Party vendor and supplies that provided the technologies and services utilized within the network space.

Responsibilities include:
• Serve as a trusted advisor to IEOM leadership on network products managed by MSP.
• Liaison for MSP to escalate to State Farm teams for incident and problem management prioritization and escalation focused on achieving desired outcomes
• Manages and audits relevant services levels and reports on performance of service provider
• Keeps abreast of technological changes pertinent to their job responsibilities
• Knowledgeable and skilled with the enterprise risk management cycle, policies, standards and applicable legislative or regulatory items
• Coordinates, manages, audits and troubleshoots system and/or various application accesses for authorized resources to support operation
• Analyzes metrics to assist and educate leadership on vendor service performance
• Analyzes and consults with business partners on their inquiries related to automation, application and procedures questions impacting the operation
• Conduct regular service reviews, audit MSP performance and productivity relative to SLAs, validate SLAs and key measures are met, and handle exception requests for in-scope products
• Serve as the primary point of contact between the IEOM team and the provider regarding service delivery changes, problems, and recovery efforts
• Foster a strong relationship and interact daily/weekly with MSP performance, and ensure contractual compliance, outcomes, and contractual obligations are met, issues documented, impediments are addressed
• Serve as point of contact and facilitate resolution of escalated service provider issues and concerns about contracted work, and/or assisting in resolving conflicts between “customer" and the service provider, engaging appropriate parties (e.g., leadership, Technology Vendor Management Office, Purchasing) according to prescribed governance processes
• Understand the Description of Services and contractual obligations, including how “business-as-usual" and “Projects" are defined in the contract, to ensure mitigation of value leakage and manage the backlog, prioritization, and review of those efforts accordingly for in-scope and new services
• Ability to manage a significant workload

Required Skills:
• Ability to navigate State Farm organization structure to build consensus and influence others to achieve desired outcomes
• Exceptional interpersonal skills with the ability to build relationships
• Customer focused, learning agility and ability to adapt to change
• Strong business analysis, communication (both verbal and written), collaboration, and technical competence skills
• Develops an understanding of product dependencies and navigates the organization to facilitate decision making and continuous improvement
Preferred Skills:
• Knowledge and working experience with Data Center Networking (Leaf & Spine Architecture)
• Knowledge and working experience with Load Balancing
• Knowledge and working experience with Wide Area Network (WAN) Connectivity
• Knowledge and working experience with Local Area Networking (LAN)
• Knowledge and working experience with Wireless Networks
• Knowledge and working experience with a Domain Name Service (DNS)
• Knowledge and working experience with Software-Defined Wide Area Networks (SDWAN)
• Knowledge and working experience with Monitoring, Diagnostics, Network Automation