Lead, Product Content Operations - Meta

Summary:

Meta’s Product Content Operations team is a global group of content experts whose remit is to improve content experiences at scale across platforms and products. The team is looking for a skilled people manager to support our US East Coast, LATAM and EMEA teams, reporting to the Head of PCO Content Recommendations. The ideal candidate will have a combined technical/editorial background that includes an ability to translate engineering and product requirements into actionable work flows, including products involving Machine Learning and Generative AI. All candidates are expected to have strong organizational and communications skills with demonstrated skill in Excel/Google Sheets, data analytics, query experience and product tools, in addition to previous professional experience in content management, content creation, or journalism. This position will support direct reports who serve 7 days/week across multiple time zones, so the candidate must be flexible and agile with experience on 24/7 teams. This person will play a leadership role across not only the Global Partnerships + Content Org, but also with engineering and product leaders within Facebook, Instagram, Threads and WhatsApp. A proven track record developing and supporting cross functional relationships with product, engineering, policy, legal and other key stakeholders is required.Candidates should have proven editorial judgment, as well as experience managing content teams through every stage of product development, including roadmap formation, iterative testing, and quality control efforts. Experience with Human-in-the-Loop interventions is required.

Required Skills:

Lead, Product Content Operations Responsibilities:

1. Manage and develop operations across an always-on, 24/7 global team of content managers serving a complex set of overlapping engineering and product teams

2. Drive deliverables – including data-driven analyses – on a fast-paced schedule

3. Manage cross-functional relationships with strong upward and outward communication and organizational skills, with a focus on relationships with engineering and product teams

4. Drive project development across recommendations systems, including Generative AI products across the Meta Family of Apps

5. Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm

6. Drive innovation and strategy for the team and wider organization, including long-range planning and capacity management

7. Review and improve applications of Gen AI models

Minimum Qualifications:

Minimum Qualifications:

8. 10+ years of professional experience in content or social media management or journalism, with combined experience in software or technology industry, partnering directly with engineering/product teams

9. 8+ years of professional experience in hiring, managing and developing individual contributors

10. Demonstrated project management experience (5+ years), in a technology environment

11. Critical thinking/analytical leadership experience

12. Experience presenting and communicating to senior leadership

13. Proficiency in the Google suite of professional products, including Google Sheets

14. Proven track record of collaborative approach to problem solving, experience building internal relationships and operating effectively with cross-functional partners in a fast-moving environment

15. Demonstrated experience of managing a team across multiple countries, characterized by a culture of inclusion and a growth mindset

Preferred Qualifications:

Preferred Qualifications:

16. Fluency in multiple languages

Public Compensation:

$189,000/year to $258,000/year + bonus + equity + benefits

Industry: Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.