Lead Reliability Trainer - Remote Eligible - Southwest Power Pool

Southwest Power Pool (SPP) is about more than power. We’re about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas’ Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!

We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way.

We believe in supporting our employees through a fantastic benefits package:

• Competitive pay with bonus opportunities
• Excellent insurance package including three great medical plans to choose from, employer-paid short term disability, long
• term disability, and life insurance
• Relocation assistance
• Flexible working environment for positions that are eligible where employees have the flexibility to work from home and come in where collaborative in person work is needed.
• Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a defined benefit plan fully funded by SPP

Join Our Team as the Lead Reliability Trainer and Revolutionize Grid Operations!

Are you a dynamic leader with a passion for grid reliability and real-time operations? Do you thrive in a high-energy environment where your expertise can drive significant impacts on the stability of our Bulk Electric System (BES)? If you have a knack for crafting cutting-edge training programs and leading teams to success, we want YOU as our Lead Reliability Trainer!

What You'll Do:

As the Lead Reliability Trainer, you'll be the cornerstone of our training initiatives, steering the development and delivery of top-notch training programs for BES operators. Your mission will be to ensure our operators are equipped with the latest skills and knowledge to excel in real-time operations. Here's a glimpse into your exciting responsibilities:

Strategic Leadership:

• Innovate and Inspire: Design and implement training curricula that align with NERC credentialing requirements, industry best practices, and regulatory changes.
• Mentor and Motivate: Lead, mentor, and support your team to achieve both corporate and individual goals, ensuring a high-performance culture.

Process and Program Analysis:

• Strategic Vision: Develop and execute strategies for NERC credential maintenance training, adapting to regulatory changes and industry trends.
• Collaborate and Improve: Work with stakeholder leaders to address performance gaps and enhance training programs through data-driven insights.

Training Process Facilitation:

• Expert Guidance: Serve as a subject matter expert in real-time operations and the intricate interplay between reliability and energy markets.
• Effective Training: Oversee onboarding processes, ensure compliance with regulatory standards, and coordinate with various teams to maintain top-notch training content.

Design and Delivery:

• Innovative Learning: Craft engaging learning experiences, including scenario-based, problem-centered, and eLearning modules.
• Dynamic Delivery: Facilitate virtual and in-person training sessions that captivate and educate participants on complex concepts.

Measurement and Improvement:

• Drive Success: Monitor training effectiveness through metrics, and lead the design of assessment tools to ensure continuous improvement.
• Data-Driven: Utilize assessment software to generate performance reports and refine training processes for maximum impact.

Special Projects and Support:

• Be a Changemaker: Manage special projects and provide training assistance in your areas of expertise, contributing to the overall success of our team.

Why You Should Apply:

• Impactful Work: Play a key role in maintaining the reliability and stability of the grid, directly influencing critical operations.
• Innovative Environment: Work in a fast-paced, high-energy environment where your ideas and initiatives drive real change.
• Career Growth: Enjoy opportunities for professional development and advancement in a forward-thinking organization.

What We’re Looking For:

• Expertise: Deep understanding of grid operations, real-time tasks, and reliability-related concepts.
• Skills: Strong project management, facilitation, supervisory abilities, and exceptional writing and presentation skills.
• Experience: Proven ability to design and implement training curricula and manage multiple priorities in a dynamic environment.

If you're ready to make a significant impact on the reliability of our electric grid and lead a team of dedicated professionals, apply now to become our Lead Reliability Trainer!

To be successful as the Lead Reliability Trainer, we're looking for:

• Bachelor’s degree, preferably in a technical, business-related or education/training-related field or equivalent experience may be considered
• Ten (10) years of job related experience in electric utility industry, training and/or performance support experience with at least Three (3) years of leadership experience
• Five (5) years of work experience in grid operations/control room/desk operation.
• In-depth knowledge of the operations of the Bulk Electric System.
• Deep understanding of the systematic approach to training, performance support and job tasks analysis and assessment.
• Working knowledge of NERC Reliability Standards, SPP Criteria, SPP Market Protocols, and FERC regulatory orders of regional significance to SPP is strongly desired.
• Good organizational skills.
• Flexibility and the ability to function with constantly changing and multiple priorities.
• Use of sophisticated analytical electronic tools specific to operations, transmission and/or generation
• Excellent oral and written communications and presentation skills
• Ability to manage multiple tasks, a large volume of work, and stringent deadlines in a fast-paced environment
• Evidence of self-initiative, self-direction, motivation, as well as critical and creative thinking skills

Certifications or Licensure:

• NERC Operator Certification

Preferred:

• Advanced degree in a business-related or education/training-related field
• Training experience within the electric utility industry
• Three (3), plus years of project management experience

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Position Location:

This is a hybrid (2-3 days in office) position located in Little Rock, Arkansas, with the possibility of remote work being approved for senior-level applicants initially living outside of a 50-mile radius.

 Position Type and Expected Hours of Work:

This is a full-time position. Days and hours of workweek are Monday through Friday; 8:00 a.m. to 5:00 p.m. Working extended hours may be required.

Travel Requirement:

This position requires moderate travel (approximately 20-30%).

Should you elect to apply for this position SPP will review your qualifications and if after reviewing the qualifications and experience of all applicants, your skills and credentials meet our needs, someone from our organization may contact you. Please be advised that the time required to complete the applicant review process typically takes between 30 and 90 days, but could extend beyond that. Once the position has been filled, all applicants will be notified via email.

Southwest Power Pool is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age or any other protected category.

The Americans with Disabilities Act (ADA) defines “reasonable accommodation” as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job, and does not cause an undue hardship for the employer. SPP adheres to the ADA and reasonable accommodations may be made to enable a qualified individual with a disability to perform the essential functions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)