Lead Retail Customer Service Associate - FedEx Office

Job Title: Lead Consultant

Position Summary: The Lead Consultant is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience.

Responsibilities:

• Take customer orders and provide product information.
• Coordinate with team members to ensure timely order fulfillment.
• Assist customers with inquiries and resolve issues effectively.
• Maintain store appearance and inventory levels.
• Train and mentor new staff on store operations.

Qualifications:

• High school diploma or equivalent; Bachelor's preferred.
• 2+ years of retail or customer service experience.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.