Lead ServiceNow Administrator - IDR Inc

Position Overview: As a ServiceNow Administrator, you will develop, maintain, and optimize the ServiceNow platform, collaborating with cross-functional teams to design and implement solutions that meet business needs. Key responsibilities include managing platform upgrades and integrations, developing applications, workflows, and APIs, and troubleshooting issues. You will also create and manage automation scripts, security policies, and reports, while providing technical support and training to end-users. Additionally, you'll maintain the CMDB, Asset Management, and incident/problem management processes, ensuring the platform operates smoothly and adheres to best practices.

Other:

• Responsible for delegating workload to the rest of the team
• Successfully plan, execute, monitor, control and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform.
• Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades.
• Create and maintain system design and operations documentation.

Top Skills:

• 7+ years of experience as a ServiceNow Administrator/tester

• Experience supporting the ITSM modules of ServiceNow
• Experience in managing a CMDB 

• Ability to create and manage automation scripts and maintain a comprehensive testing protocol for ServiceNow instance upgrades
• Hands-on experience with scripting and/or Visual Basic

• Strong communication to be able to communicate with stakeholders and across business units.

Nice to Haves:

• 1-2+ years of experience in Team Lead or supervisor role
• Experience supporting the ITAM, HAM, and/or Integration HUB modules of ServiceNow
• Knowledge of ITIL processes or ITIL certification

What’s in it for you?

• Competitive compensation package
• Flex PTO and 80 hours of sick day. 1 Float Holiday.
• Full Benefits; Medical, Vision, Dental, and more!
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Dedicated Engagement Manager who is committed to you and your success
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.