Lead Software Product Manager - Lennox International

Lennox (NYSE: LII) is an industry leader in energy-efficient climate-control solutions founded over a century ago on the principles of integrity and innovation. Dedicated to sustainability and creating comfortable, healthier environments for our residential and commercial customers while reducing their carbon footprint, we lead the field in innovation with our cooling, heating, indoor air quality, and refrigeration systems.

Our Core Values of Integrity, Respect and Excellence are more than just what we say, they are what we do!

WHAT YOU’LL BE DOING

We are seeking a Lead Software Product Manager to oversee our expanding portfolio in Mobile Applications for homeowner and service technician interfaces, and Customer Engagement platforms including service dashboards. This role is crucial in driving strategic planning, ideation, and the New Product Initiatives (NPI) process for our digital products. 

Key Responsibilities: 

• Strategic Product Leadership: Develop and execute a comprehensive multi-generational product and technical roadmap for mobile apps and customer engagement platforms. 

• Customer Lifecycle Management: Implement strategies for customer awareness, activation, retention, and referral. Enhance the customer lifetime value through targeted metrics like Average Revenue Per User (ARPU) and Annual Recurring Revenue (ARR). 

• Dealer Engagement: Boost dealer interaction with daily and monthly active user metrics to improve service efficiency and satisfaction. 

• Data-Driven Decision Making:Utilize cohort analysis to assess user retention and behavior, facilitating strategic adjustments and enhancements. 

• Partnership Development:Identify and manage partnerships to expand product reach and functionality, ensuring alignment with business goals. 

• Cross-Functional Collaboration: Work closely with engineering, marketing, finance, and sales teams to ensure product success from conception through launch. 

WHAT DRIVES SUCCESS

Having the right qualifications is only a part of what it takes to be a successful employee. At Lennox International, we believe in following a set of behaviors and competencies to achieve your full potential. In this position, it is vital that you embody these core competencies:  

• Situational Adaptability: You can adjust your approach to suit various scenarios, balancing routine tasks, urgent action items, and strategic projects. 

• Decision Quality: You make well-considered decisions that prioritize the organization’s best interests. 

• Drives Results: You are committed to excellence, demonstrating a strong work ethic and dedication to achieving set goals. 

The Compensation range for this position is approximately $106,400 - $139,650 and will be based on the candidate’s qualification, experience, and education.

WHAT WE ARE LOOKING FOR: 

• Bachelor’s degree required; MBA or equivalent experience preferred. 

• 8+ years of experience in product management, preferably in technology-focused roles related to mobile applications or customer engagement platforms. 

• Strong analytical skills, with proficiency in performing cohort analysis and other relevant statistical analyses. 

• Excellent communication and leadership skills, capable of navigating complex cross-functional landscapes. 
• Experience in ML artiificial intelligence is a plus

WE VALUE DIVERSITY 

At Lennox, we believe that diversity and inclusion are crucial to our success. We strive to create workplaces that reflect our global presence, support the growth of our employees, and empower them to achieve their potential. Lennox is an equal opportunity employer. 

WHAT WE OFFER: 

Lennox offers employees a variety of flexible work options.  This position is a hybrid role working Monday through Thursday in the office with the option to work on Friday at home.

• Competitive base salary
• Excellent medical plans designed to support healthy lifestyles
• Mental and financial health programs
• Outstanding 401k with company matching
• Employee stock purchase program
• Community involvement opportunities
• Robust employee assistance program
• And much, much more!

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