Lead Technician - eXcell
Rancho Cordova, CA 95134
About the Job
eXcell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.
Our client has a brand new opportunity for a qualified Lead Technician to join their team onsite in Rancho Cordova, CA.
Duties and Responsibilities:
Our client has a brand new opportunity for a qualified Lead Technician to join their team onsite in Rancho Cordova, CA.
Duties and Responsibilities:
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Ensure end-to-end support for users, SLT team and provide Administrative Assistance for PC or Mac hardware / software, system management, various applications, mobile phone, tablets, printers, audio / video conferencing, conference room support, audit / inventory through phone and direct contact
- Interact with and manage team, when applicable, and ensure end to end accountability in all areas related to End User Support of SLT Members
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Demonstrate high level customer satisfaction and maintain industry-leading support levels
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Stay up to date on new technologies and trends; deploy new technology and services
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Provide exceptional problem-solving in support, as well as assisting with firm-wide projects
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Install, configure, and troubleshoot desktops, laptops and mobile devices
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Provide support for leadership supporting various technologies and working in conjunction with internal support and engineering teams
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Prioritize and manage the Executive support issues / requests and provide weekly reporting of support issues to management
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Provide continuous communication with users on progress and completion of requests / issue resolution
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Maintain documentation for all Helpdesk and end user processes and procedures
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Perform new hire installations, replacements, upgrades, printer installs, and other hardware / software related tasks as needed including SLT level image management
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Perform meeting setups and "take downs”
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Act as a resource for projects and engineering teams / tasks
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Follow up on key users' requests and performs a daily walkthrough / virtual if needed, for "high visibility areas / users”
Skills and Qualifications:
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Extensive knowledge of operating systems such as Windows, Mac OS
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Experience supporting Office 365 applications
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Experience with management tools such as Ivanti, Intune, and JAMF
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Provide exceptional problem-solving in support as well as assisting with firm-wide projects
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Provide continuous communication with users on progress and completion of requests / issue resolution
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Excellent communication and negotiation skills to all levels of the organization
- Ability to understand customer needs, negotiate complex issues, and total value offerings to client customers
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Ability to work with a wide variety of technical and non-technical staff
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Self-motivated and able to work with little supervision or direction
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Strong leadership presence, interpersonal and communication skills (written and oral)
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Ability to work under pressure and prioritize work
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Passion for technology and strong bias for action
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Must be results oriented
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Previous project management experience
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Have knowledge and understanding of security and compliance standards
$32.00 - $34.00 per hour
Full COVID-19 vaccination may be required.
We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.
Source : eXcell
