Lead Technician - Water Damage Restoration & Mold Remediation - RestorationHQ LLC

• We are enthusiastic and run toward the unknown with confidence.
• We are strategic and resourceful when faced with challenges, regardless of prior experience.
• We are solutions-oriented, focusing on creating answers rather than dwelling on problems.
• We are able to identify and generate possibilities in any circumstance.
• We take initiative. When something needs to be done, we get it done without needing to be told.
• We have a “solver” mentality.

• We are calculated, thoughtful, and thorough when preparing and presenting information. Double-check (or even triple-check) our work for accuracy.
• We are consistently efficient in our time management and actively seek ways to improve.
• We are self-aware of our learning and information recall style, and actively practice methods that enhance our strengths.
• We understand that no one is perfect, and strive to minimize the chance of information slipping through the cracks.
• We aim to uncover what lies beneath the surface and actively identify and refine any gaps in knowledge or understanding.

• We take ownership of our development. Our growth is our responsibility.
• We set and pursue meaningful and measurable goals. We seek the knowledge required to achieve them.
• We recognize that opportunities for growth often lie beyond our comfort zone. We embrace these challenges.
• We actively share our goals and listen to the goals of our teammates. We hold both ourselves and others capable of achieving them.
• We embrace failure as a learning opportunity, without fear of judgment. Wwe actively share our learnings and commit to refining our methods.
   

• We learn and grow through both our successes and failures. We embrace vulnerability and humility, and are able to laugh at ourselves.
• We practice inclusivity by welcoming our team and customers to the table. We embrace and honor both similarities and differences.
• We are aware of our ego and how to adjust it as needed. We consider how the world unfolds for others, understanding that our reality is not the only one. We avoid taking things personally.
• We seek opportunities to surprise and delight those around us. We always remember that even small gestures can brighten someone’s day.
• We embrace 360-degree feedback and commit to having difficult conversations, when necessary, directly with the individual(s) involved. We avoid backdoor conversations.

• We know when to ask for forgiveness, not permission. We stand for what we are committed to, honoring our word to ourselves and others under any circumstance.
• We take responsibility in any situation. We avoid blaming, denying, making excuses, or becoming a victim of circumstance.
• We operate with an owner’s mentality. We take pride in our work, our department, and our company.
• We don’t let our title dictate our contribution. We are a driver for results at every level.

• Your Voice Counts – Team members may own specific roles, but everyone has a say when we set goals and make plans. We value your input and experience.
• High Trust – We create a high trust & transparent environment where you can be yourself. We aim to provide clarity, ownership and the opportunity to do meaningful work.
• Opportunity for Growth – Be a part of a talented team where you will be challenged each and every day. We have fun and we make BIG things happen together. We are growing and need innovative ideas. It is a chance to get in and make an impact.
• Work with Great People – Be a part of a talented team where you will collaborate on fun & exciting work, and excel in a highly motivating environment.
• Company Culture – Our team makes us who and what we are and helps pave the path to the future. We meet together regularly to talk about what we need to start doing and stop doing, we read books together to find new ideas, have company parties, and laugh a lot together.
• Learn Always – This is an entrepreneurship school that you get paid for. You will not only work within a dynamic business, you will be immersed in working in innovative and creative ways. We embrace change and growth.
• Meaningful Impact – Be a part of something bigger than yourself, and join us in the impact that we are making for the community and world around us.
• Connections For Future Success – You will be building relationships with amazing people inside of our community. 

• The thrill of a new challenge?
• Feeling like a hero?
• The gratitude that comes when you help save someone in their worst moments?
• The ability to be the center of a project while taking control, brainstorming, creatively thinking of different methods and solutions?
• Projects and jobs that bring new challenges each day?
• Putting puzzles together and the reward of getting it done?
• The chance to calm concerns for others and help provide solutions?
• The kind of work that has loads of variation in location, types of challenges, and who you work with?
• To work with your hands?
• To push your boundaries and find out what you are capable of?
• To build true relationships with clients that aren’t transactional?

• Consistently thinking of others and their needs?
• Able to multitask in a very fast pace setting?
• Good at taking feedback from others around you and trying things different ways?
• A lover of learning and problem-solving?
• Able to keep a calm and respectful approach in conversations that may be uncomfortable?
• Incredibly efficient–can act quickly and effectively?
• Confident and outgoing?
• Someone who can alleviate anxious Clients' concerns and help them feel more comfortable?
• Compassionate and empathetic towards a client in need?
• Able to anticipate needs of those around you and be self guided?
• Someone who has excellent communication skills?

• Able to stay on task while having interruptions throughout the day? 
• The ability to look a few steps ahead and problem solve?
• Confident, cheerful and welcoming even when not feeling confident, cheerful or welcoming?
• A  team player with the goal of making things better for all those around you?
• Personally motivated to improve the success of the company and fellow team members?

• Manage and lead teams of technicians to ensure they stay on task and complete projects on time.
• Update job information in the management software and ensure daily notes are entered by all team members.
• Maintain ongoing contact with customers to provide updates on job progress and ensure quality work is being performed.
• Ensure project documents are executed by customers on every project.
• Communicate efficiently with supervisors and project managers, notifying them of any changes to the project scope and providing ongoing updates on progress.
• Ensure compliance with safety standards by wearing proper Personal Protective Equipment (PPE) and maintaining a clean and safe worksite.
• Follow operational processes, including containment, demolition work, and water extraction.
• Evaluate restoration requirements based on specified damage and maintain necessary plans and permits for the project.
• Conduct regular visits to job sites to monitor moisture levels and equipment.
• Coordinate with the Field Supervisor to ensure that any special-order materials or salvaged materials are stocked and ready for the reconstruction team.
• Work towards and achieve daily goals and metrics to keep jobs on track.
• Ensure quality control by clearly understanding the scope of the project and ensuring that quality work is performed by the team.
• Maintain recordkeeping of all expenses, receipts, and job notes entered.

• Minimum of 3 years of experience in the industry.
• Relevant certifications preferred – will be obtained for individuals possessing the right skills.
• Excellent verbal, written and interpersonal communication skills.
• Availability for on-call rotation and the ability to work all hours, including weekends, evenings, and holidays as required by projects.
• Strong leadership skills to effectively manage and lead teams.
• Strong work ethic and self-motivation.
• Have an acceptable driving record and possess a valid driver’s license.
• Strong knowledge of the industry and general building and mechanical processes.
• Strong reading and math skills.
• Experience using mechanical tools, operating machinery, and maintaining equipment.
• Completion of background check, MVD record check, and drug screening.

• IICRC (Preferred)
• Driver’s License (Required)

• Self-motivated and hard-working, while possessing excellent verbal, written and interpersonal communication skills.
• Available for on-call rotation and the ability to work all hours, including weekends, evenings, and holidays as required by projects.
• Willing to develop strong leadership skills to effectively manage and lead teams.
• Strong in their work ethic and self-motivation.
• Able to prove an acceptable driving record and possess a valid driver’s license.
• Comfortable Working in a Fast-Paced Environment.
• Strong in Organizational and Time Management Skills.
• Self-Motivated and Goal Driven.
• A Team player and works well in a Team Environment.

• Defensive and unable to take constructive feedback from their team members.
• Not willing to look for ways to improve.
• Not willing to put time into understanding and exploring better ways to do things.
• Only willing to do what is “my job” and not looking to help others.
• Complacent, waits to be told what to do.
• Not able to communicate well with team mates and clients.
• Not looking to contribute to the overall direction of our company. (We want your input!)

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overtime
• Weekends as needed

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