Lead Tools Support Engineer - LM3 Laser
Tampa, FL
About the Job
We are seeking a skilled
Lead Tools Support Engineer /
ALM Tools Administrator
to join our team on a
6-month contract-to-hire
basis. This role is critical in supporting engineering project teams by administering, configuring, and providing training on
Micro Focus ALM/QC/Octane
tools. You will be the first point of contact for user management, troubleshooting, and coordination with IT regarding ALM tools, ensuring that project and business needs are met efficiently.
Key Responsibilities:
Administer
Micro Focus ALM
tools, including license management, user creation, project setup, and usage monitoring.
Support engineering teams with
tool configuration, customization, and user training
.
Serve as the primary contact for
troubleshooting
and resolving ALM tool-related issues.
Develop training materials
and guide users on ALM tool best practices.
Coordinate with IT
for tool upgrades, new implementations, and pilot testing.
Monitor and manage
centralized services like license servers, databases, and application services.
Create automation scripts
to simplify repetitive tasks and enhance user experience.
Support PMT organization
in deploying current and new tool suites for engineering projects.
Extract and analyze data using
SQL queries, VB scripting,
and
Micro Focus ALM OTA API
.
Collaborate across time zones
to support multiple projects and maintain consistent tool performance.
Leadership Expectations:
Champion inclusion and create an environment of support and trust.
Communicate effectively, ensuring clarity in both technical and non-technical discussions.
Build strong relationships across teams to achieve project goals.
Instill accountability and a proactive approach to problem-solving.
Encourage growth and development through mentorship and feedback.
Drive innovation and continuous improvement in tool usage and processes.
Qualifications:
Minimum of
6 years
of relevant experience with
Micro Focus ALM/QC/Octane
.
Bachelor’s degree preferred or equivalent experience.
Strong
organizational, analytical, and problem-solving
skills.
Proficiency in
SQL, VB scripting,
and
Micro Focus integration
.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Join us in this opportunity to leverage your
ALM administration expertise
and drive impactful solutions in the
financial services
industry. Apply today and take the next step in your career!
Source : LM3 Laser