Lead Wraparound Supervisor - Eckerd Connects

Working with us takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally. We seek employees who are passionate about serving and making a differencein the lives of others. Join our Team as a Lead Wraparound Supervisor in New Orleans!

Make more than a Living, Make a Difference

Our Benefits:

• Low-Cost Medical, Dental and Vision Insurance
• 19 days of Paid Time Off the first year
• 11 paid holidays
• Retirement savings plan with employer match up to 5%
• Flexible spending accounts
• Paid short-term and voluntary long-term disability
• Group Term Life and AD&D Insurance
• Voluntary term life insurance

Salary: $49,000-$62,000

Minimum of two years of experience providing Wraparound Services as either a Wraparound Facilitator or a Wraparound Supervisor required.

Duties & Responsibilities

• Lead Wraparound Supervisor will serve as a supportive role to Wraparound Supervisors. By providing, individualized, purpose-driven shadowing and training experiences to the Supervisor staff, the hope of the Lead Supervisor role is to create an environment that promotes high fidelity to the wraparound model, particularly the Coaching protocols.
• The Lead Wraparound Supervisor works collaboratively with the State coach who will administer the coaching competencies to identify the lead coaches’ areas of strength and development to develop a coaching plan.
• Supervises other agency supervisors/coaches having regular coaching sessions to assess, support and improve upon their coaching skills though the utilization of coaching competencies and the creation of an individualized coaching plan.
• Participates in monthly coaching calls with Ohana regions (State Coach, Lead Coaches, Supervisors/Coaches, Trainers, and Lead WAF’s) and also attends quarterly coaching summits as scheduled.
• Observes group coaching sessions, individual coaching sessions (inclusive of CFT/engagement meetings) and reviews coaching packets (observation tools, brief and full WAF competencies, and coaching plans) to provide informed and reflective feedback to coaches on their demonstrated supervisory/coaching skills. Collaborates with the supervisors/coaches and regional trainer to identify any individual and/or agency wide training needs.
• Monitors Magellan POC review tool dashboard and any other available data to share areas of strength and improvement with supervisors/coaches to improve upon high fidelity wraparound.
• Continually works closely with State Coach and coaches to disseminate best practice wraparound and quality improvement.
• Supervises intake activities and monitors staff documentation relative to assessments, plans of care, service coordination and other requirements pertaining to the provision of care.
• Responsible for administratively supervising all supervisors/coaches and lead facilitator to include but is not limited to: HR functions, performance evaluations, corrective actions, assignments of new staff to designated teams etc.
• Ensures that services are provided in a manner that is consistent with values and principles of the National Wraparound Initiative (NWI)and Louisiana Coordinated System of Care.
• Advocates for staff and child/youth, families with the community at large, funding bodies, policymakers and the general public.
• Works with SMO and Wraparound Facilitators to identify, track, secure and develop needed resources, including existing natural support resources to support clients to successfully complete their Plans of Care through the Child and Family Team Process. Keeps up to date with knowledge of resources through regular review of internal communications about service changes, capacity limits and eligibility requirements and monitoring the ever-changing landscape of community resources and regularly updates agency resource materials and resource library.

Qualifications

• Master’s degree from accredited university or college in human services, social or behavioral science required.
• 3+ years of experience in the human services field required, preferably with different systems, including schools, behavioral health, child welfare, juvenile justice, health, and delinquency population. 2+ years demonstrated success in management/supervision required. Demonstrated success in managing community-based programs. Minimum of two years of experience providing Wraparound Services as either a Wraparound Facilitator or a Wraparound Supervisor.
• Requires working knowledge of community-cased (and where applicable, delinquency case management), and juvenile court policies, procedures strongly preferred.
• Must have an appropriate and valid state driver’s license and be able to meet requirements for Eckerd’s Auto Insurance and be able to drive for business purposes.Must be capable of extensive travel and driving.
  
• Provides twenty-four-hour, seven day a week on-call assistance to Program staff. Must be able to work a flexible schedule that includes nights and weekends.

*This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties that may be performed by a person so classified.

About our Program:

Eckerd Connects' Wraparound Agencies are part of the Coordinated System of Care (CSoC) under the state's behavioral health managed care program that serves children and adults in Louisiana with behavioral health, mental health, and addictive disorders. Coordinated Systems of Care are national evidence-based models for coordinating services in a family-driven manner to ensure more positive outcomes for children, youth, and families. The model incorporates a broad array of flexible effective services and supports that is organized into a coordinated network and that integrates care planning and management across multiple levels and systems. Through this coordinated network, meaningful partnerships are built with families and youth at service delivery, management, and policy levels. Family-driven and youth-guided services are provided in the home as well as in community settings that are data-driven and outcome oriented. Treatment plans are individualized and strength-based, culturally, and linguistically competent, and integrated across all child-serving systems.

Our Location:

Eckerd Connects | Wraparound Agency

1414 Eraste Landry Road

Lafayette, LA 70506

Wraparound Agency: https://www.youtube.com/watch?v=uM-fMLidF8w

Copy & paste the link into your browser for more information:https://eckerd.org/family-children-services/community-programs/wraparound-agencies/

In compliance with the Americans with Disabilities Act, the employer will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Auxiliary aids and services are available upon request to individuals with disabilities. Relay Services Dial 711. Submit Request: https://eckerd.org/about-us/contact-us/

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Eckerd Youth Alternatives, Inc. ("Eckerd Connects") is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, disability, or status as a protected veteran.

Eckerd Connects is a drug-free workplace and utilizes E-verify to confirm employment eligibility.