Leader (Front of House or Kitchen) - Chick-fil-A Wilkes-Barre

Restaurant Leader

Join our growing team! Chick-fil-A Wilkes Barre is hiring a friendly face who loves to show hospitality and great customer service from the heart. As a Restaurant Leader you will work in a fast-paced customer-focused organization that is preparing for growth. We are seeking a leader to support the business by communicating, tracking, training and coaching all team members on achieving service, quality and revenue goals as a team.

As a Restaurant Leader you will oversee team members in the development of the business and in the continual pursuit of Operational Excellence while creating a positive work culture. The Restaurant Leader is in constant contact with the leadership team and Owner/Operator as to what is happening in their scope of responsibility.

Required Qualifications: 

• Experience as a leader in the customer service and/or production environment
• Proven ability to lead in quick paced environments as part of a team
• Basic computer competency
• One year commitment required

Position Type: Full-time Day & Evening Shifts (available to work a minimum of 40 hours a week with Saturday availability and Part-time Day & Evening Shifts (available to work a minimum of 24 hours a week with Saturday availability)

Pay Range:  Highly Competitive Pay based on Experience and Availability

Our Leadership Team Benefits:

• Flexible schedule with day and night hours
• Sundays off
• Medical/Health Benefits with employer contribution
• 401k Plan with 4% employer matching
• Career advancement & management opportunities
• Scholarship opportunities for continuing education
• Free meals on scheduled days

Duties and Responsibilities:

• Oversee a particular function of the restaurant while working your scheduled shift
• Provide leadership support to Director while including them in decisions that impact the business and customer experience
• Ensure and coach Team Members to consistently follow all Chick-fil-A processes and procedures
• Facilitate Shift Management - breaks, communication, call-off management, reward & recognition, discipline et. al.
• Consistently coach and mentor team members around established procedures and best practices
• Empower, encourage and provide feedback to team members on a daily basis
• Greeting and serving guests with enthusiasm, courtesy, and hospitality
• Preparing & packaging food orders for catering, drive-thru, and/or in store
• Must love to smile and connect with people
• Assist leadership in executing opening or closing procedures
• Ensure all team members on shift are aware of plan for the day
• Provide training and coaching to team members in how to present food to guest with neatness and attractiveness
• Appropriately handle all customer issues and play a positive role in customer recovery
• Perform discipline for actions that do not meet Chick-fil-A standards as well as violations of the Team Member Handbook
• Responsible for all cash management duties. Count down registers, tracking cash and coupon accountability, change fund management, daily report(s)
• Stock front counter, drive-thru and/or dining room inventory as needed
• Keep the front counter, drive-thru, dining room, and/or restrooms neat, clean, and orderly at all times
• Complete all opening or closing tasks as assigned
• Must be able to meet the physical demands of the position which includes, but is not limited to, standing for up to 9 hours and lifting up to 50lbs
• Model and support clear communications between the front counter and kitchen teams
• Demonstrate knowledge of the brand and menu items
• Follow all food and physical safety procedures
• Read, understand and comply with all parts of the Team Member Handbook
• Understand all aspects of Second Mile Service, Operational Excellence and Creating Emotional Connections
• Available to work a minimum of 40 hours a week (Full-time) or 24 hours a week (Part-time) with Saturday availability (as well as opening / closing shift availability)

Required Skills:

• Prior experience in a similar role with proven results in excellence and leadership
• Proven ability to lead in quick paced environments as part of a team
• Loves serving and help others
• Ability to multitask
• Ability to work at a quick, yet efficient and thorough pace
• Team-oriented, adaptable, dependable, and strong work ethic
• Positive attitude
• Outgoing and fun
• Results oriented
• Hard working
• Honest
• Dependable
• Customer service-oriented
• Ability to communicate effectively with guest and fellow team members
• A proven leaded with a track-record of achievement
• Desire for ongoing training/education
• Proven history of consistently performing at a high level
• Competency in assigned area of responsibility
• Lead the business to achieve labor/food cost targets and speed of service goals