Leadership - Chick-fil-A
Austin, TX 78704
About the Job
Being a Leader is more than a new nametag and a different polo ; it's part of their character. A Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. They understand the high expectation and set the goal of meeting and exceeding it each time. Our Leadership are responsible for supporting Senior Leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. Leadership's two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Our Leaders lead by example and set the tone that others will follow.
Your initial Training period will be about understanding and strengthening your Operational skills to a proficient level. You are expected to be able to perform at a high level at the end of your Training period to continue to be Good Standing and progress through the Leadership pipeline. Feedback will be provided,
After the completion and passing of the initial Operations Training Period, you will be observed for two weeks in a Team and Culture Assessment.
If you are successful during both of these Training periods, you will then progress through the Leadership track.
Positions within the Leadership Track are as follows:
Training Coordinator
Team Leader
Special Teams
Manager
Position Type:
- Full-time and Part-time
Our Benefits Include:
- A fun work environment where you can positively influence others
- Flexible scheduling (and closed on Sundays)
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Scholarship opportunities
- Competitive pay
Leadership Responsibilities:
- Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
- Create and maintain a culture of consistent service to each Guest
- Promote self-esteem in Team Members by providing positive feedback
- Be a friendly, encouraging team player
- Be available for at least one daypart: Opening, Transition or Night/Closing
- Accept nothing less than the Chick-fil-A way in every aspect of the business
- Excellent communication skills, both written and spoken
Qualifications and Requirements:
- Previous Leadership Experience
- Share a Smile
- Create and Maintain Eye Contact
- Speak Enthusiastically
- Make Emotional Connections with Guests
- Reliable transportation
- Friendly and Honest
- Ability to work in a fast-paced environment
- Strong people skills with a desire to serve Team Members
- Strong commitment to superior customer service
- Ability to manage Team Member behavioral and performance issues
- Ability to work in a team environment with shared ownership and responsibility
Most Chick-fil-A® Restaurants are operated by independent franchised business owners
who make all their own employment decisions and are responsible for their own
content and policies.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
