Leadership Development Program - Chick-fil-A
Westworth Village, TX 76114
About the Job
The Leadership Development position at Chick-fil-A Hawks Creek is designed to give individuals the opportunity to come into a small business and learn to operate it as their own. Starting as a Team Member, you will be trained in every area of the restaurant (eleven different areas), until you are proficient. Participants are required to work at least 30-60 days to prove themselves in the basics before we formally move forward with the promotion to leadership. If you meet the general requirements for a leadership promotion, you will begin a development process in the following areas:
- Operations: Learning to lead a team in execution of our core values (fast, friendly, and accurate service), and our mission statement (impacting the community through giving and love).
- Training/Coaching: Learning to develop and train team members efficiently, and coaching teams to maximize productivity and team member engagement.
- Truck ordering & Inventory: Organization of stock, efficiency of truck unloading, management of information systems to order and manage inventory.
- Food Safety, completing weekly food safety audits, as well as learning how to manage and uphold state of Texas food safety requirements
- ERQA- Electronic Restaurant Quality Assessment. This is a daily audit that checks on the quality of food and general restaurant cleanliness/functionality/and environment.
- Marketing/Guest Experience: This includes leading marketing giveaways and promotions, and talking with care to guests to build community connections.
- Drive-thru Efficiency: Correct execution of the outside drive-thru play.
- Change Ordering & Cash Management: Auditing financial reports to drive business decisions, as well as monitoring cash risk and change amounts on hand.
- Facilities & Equipment: Deep clean checklists on Jolt (our operations platform). As well as auditing the repair and working function of all equipment AND smallwares in the location. Managing maintenance calendar schedule.
- Scheduling/Labor Management/People: How to use information systems to manage labor costs, as well as complete a schedule in a timely manner. Sitting in on our interviews to learn how to select talent.
- Catering operations: Correct execution of catering requirements, including catering management software proficiency, POS, phone etiquette, lead times for orders, etc..
- Information Tech (IT): Swap-out, repair & maintenance.
- Core Leadership Values: Learn and execute our core leadership values:
- Set clear expectations
- Communicate constantly
- Promote consistent accountability
- Be willing to coach, teach and serve
General Skills/Qualifications:
- Prior involvement in team sports, clubs, or service organizations preferred
- Basic math and writing
- Adaptable and dependable
- Service-oriented mindset
- Attention to detail
- Coachable attitude
- Flexible to work different areas of the business
- Sense of Urgency
- Ability to work a changing schedule (evenings and mornings)
- Available to work weekends
Benefits:
- Subsidized health insurance.
- Free meals on shift.
- Life insurance.
- Team member family events.
- Opportunities for advancement.
- $2,500-$25,000 scholarship opportunities
Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C.
