Learning Consultant - Computershare

Location: Louisville (Hybrid)   

This is a hybrid position primarily based in the Louisville office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex

We give you a world of potential

Learning Consultants are responsible for executing on the four-core work processes: Learning Needs Analysis, Design, Delivery and Evaluation. In partnership with business stakeholders, and with support from their Manager and/or Project Manager, Learning Consultants implement the design, development, deployment, and evaluation of performance solutions for the global business unit they are supporting. 

Some of your key responsibilities will include:

• Engage and partner with our business stakeholders and subject matter experts to identify current and needed skills for employees to perform successfully in their role
• Contribute to the design, development, deployment, maintenance and evaluation of learning and performance support solutions for the global business unit 
• Work with the rest of the team to ensure our current learning and performance solutions remain relevant and continue to help our people be successful
• Facilitate in-class or virtual workshops, ensuring we provide an engaging and inclusive environment

A role you will love

Calling all future Learning and Development Professionals!

Computershare has an amazing opportunity for a Learning Consultant to join our team. 

This is an exciting opportunity for a People focused individual to embark on a journey that will give you the opportunity to get involved in a large variety of exciting projects, building your content creation and facilitation skills, while adding value to the transformation agenda of a global, People team!

The Global Talent, Learning & Development (TL&D) Team provides support to Computershare globally, providing services across learning and development, diversity and inclusion and talent and performance management. As part of the Global TL&D team, the Global Operational and Technical Training Team partner with the business to successfully deliver learning and performance solutions across new hires, upskilling and key project work. In all our activities, we look to reduce time and cost to competency, improve quality and reduce attrition. We aim for service excellence and create an inclusive environment where diversity is valued. As part of a Global Team, Learning Consultants have opportunities to work with colleagues dispersed across time zones as they support operational and technical initiatives critical to the success of the business. 

If you have a passion for helping others learn, and a desire to be part of a globally diverse team, then you need look no further for your next opportunity!

• Work with stakeholder(s) and subject matter expert(s) to identify current and needed skills for employees to successfully, efficiently and correctly perform the duties of their role.
• Contribute to the design and maintenance of the learning and performance support solution.
• Facilitate in-class or virtual workshops.
• Evaluate the effectiveness of the performance support solution

What will you bring to the role?  

As you’ve probably gathered by now, we are looking for someone with a real passion for learning and an eagerness to share that passion with others; a proven ability to understand and convey business priorities, influence, and gain leadership commitment to get the best outcome.

Other key skills required for the role include:

• Proven experience as a practiced facilitator in a Learning and Development role, able to deliver operational and technical training to employees.
• Fluent in use of virtual working/training tools and aware of, and able to adapt to cultural differences 
• Ability to manage your schedules and participants during training.
• Demonstrates effective written and verbal communication, presentation, and facilitation skills. Highlighting the ability to effectively impart complex information to different levels of employees across the global business.
• Ability to adapt quickly to a fast paced and changing environment to support the delivery and maintenance of performance support solutions
• Ability to confidently interact and discuss with employees across the organization the value the Global TL&D team brings to them and the organization
• Preferred but not essential:
  • Fluent with adult learning strategies, instructional design theories and evaluation methodologies
  • Some experience with virtual training delivery and design 
  • ATD (Association for Talent Development) or CPLP (Certified Professional in Learning & Performance) or ALFA (Action Learning Facilitation Award) or equivalent
  • Knowledge of best practices in learning and development, including familiarity of facilitating systems training in a virtual environment.

Rewards designed for you

Paidparental leave, flexible working and a caring and inclusive culture.

Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.

Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.

Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.

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