Learning and Development Department Manager (Hybrid) - Enova International
Chicago, IL
About the Job
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Hybrid #LI-Hybrid
About the role:
As a Learning and Development Department Manager, your primary responsibilities include leading Enova's call center training programs, overseeing a Team Lead and Learning Specialists, and developing and facilitating leadership training. Your duties may involve new hire training, creating employee training materials, prioritizing diverse work streams, analyzing and improving L&D performance, and developing and implementing L&D strategies. This role reports to the Senior Operations Manager.
Responsibilities:
- Lead and drive performance of the Learning and Development team
- Develop and implement a learning strategy aligned with business and operational objectives, incorporating industry best practices in Learning and Development
- Design and deliver leadership training to improve contact center coaching and leadership effectiveness, measured by key KPIs and Employee Opinion Surveys (EOS)
- Collaborate closely with operational leaders, stakeholders, and business partners
- Set and manage team KPIs, leveraging qualitative feedback and quantitative data analysis
- Proactively lead team development through performance management, coaching, auditing, and ensuring adherence to Enova's policies and processes
- Guide the team through changes by applying change management best practices and developing department engagement initiatives, while coaching team members on engagement and recognition techniques
- Support the team in creating training curriculum and learning resources, including user manuals, web pages, eLearning modules, job aids, and more
Requirements:
- 7 or more years of experience in professional training and talent development, focusing on high-demand roles
- 3 or more years of leadership experience in the Learning & Development/Training sector, driving team engagement to boost departmental performance
- A proven history of successfully delivering leadership training programs
- Experienced in both remote and in-person learning development environments
- Skilled in using online and web-based learning tools, including Articulate and Google Suite
- Strong communication skills, both written and verbal, with a keen eye for detail and excellent time and project management
- Adept at building strong relationships and promoting a collaborative team culture
- Demonstrated proficiency in individual coaching, career development planning, problem-solving, and implementing effective Training & Development strategies in fast-paced environments
Nice to Have:
- Financial services industry experience
- Experience with Instructional Design methods and applying adult learning principles
- A relevant degree such as Bachelor's and Associate Degree in Education, Design, Technical, Computer Science, Human Resources, Management
Benefits & Perks:
- Hybrid roles entail working in-office from Tuesday to Thursday, with the choice to work remotely on Mondays and Fridays
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a roth option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day…Plus so much more!
About Enova
Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.
Being a values-driven organization is at the core of Enova's success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova's values and culture here.
It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Clickhere to review our California Privacy Policy for Job Applicants.
