Learning Management System (LMS) Administrator - NLB Services

Performing user-related tasks in SuccessFactors Cloud LMS including curriculum assignment, forced completion of content objects, and assignment of alternate job codes.
Monitoring feedback loop daily to identify any issues within the content or LMS.
Documenting information on each reported incident for the purpose of identifying trends.
Providing frontline e-learning tech support to users.
Diagnosing issues and selecting the right mitigation, escalating when needed.
Communicating professionally with users experiencing technical issues.
Updating knowledge articles based on evolving information.
Proactively sharing concerns and ideas with the FOP LMS team and making recommendations where appropriate.
Working with corporate LMS team to ensure system updates are communicated, tested and supported.
Building and maintaining curricula, items, assessments and content objects in the LMS.
Initiating adhoc reports for the Learning team and stakeholders.

Quals--
Minimum two years recent experience as LMS administrator, specifically including modules related to users and e-learning content.
Minimum two years experience providing frontline technical support to e-learning users.
Preferred recent experience in SuccessFactors Cloud LMS within last year. Learning SFX Accreditation preferred but not required.
Effective verbal and written communicator.
Customer-focused with ability to render professional support to frustrated users.
Critical thinker able to triage issues, provide solutions and identify trends.
Self-starter who engages the expanded team to escalate issues as appropriate.
Proficient with Microsoft Word, Excel, Outlook, PowerPoint, Teams and Outlook.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.