Learning Management System (LMS) Administrator at Rose International

Date Posted: 10/29/2024

Hiring Organization: Rose International

Position Number: 473538

Job Title: Learning Management System (LMS) Administrator

Job Location: Atlanta, GA, USA, 30354

Work Model: Hybrid

Shift: Shift: 8-5- & 1-hour lunch

Employment Type: Temporary

Estimated Duration (In months): 13

Min Hourly Rate ($): 31.00

Max Hourly Rate ($): 36.56

Must Have Skills/Attributes: Communications, Customer Support, eLearning, Learning Management System (LMS), Management

***Only qualified Learning Management System administrator who is local to Atlanta, GA can be considered for this position due to onsite presence***

Qualifications:

• Minimum two years’ recent experience as LMS administrator, specifically including modules related to users and e-learning content.

• Minimum two years’ experience providing frontline technical support to e-learning users.

• Preferred recent experience in SuccessFactors Cloud LMS within last year. Learning SFX Accreditation preferred but not required.

• Effective verbal and written communicator.

• Customer-focused with ability to render professional support to frustrated users.

• Critical thinker able to triage issues, provide solutions and identify trends.

• Self-starter who engages the expanded team to escalate issues as appropriate.

• Proficient with Microsoft Word, Excel, Outlook, PowerPoint, Teams and Outlook

Responsibilities:

• Performing user-related tasks in SuccessFactors Cloud LMS including curriculum assignment, forced completion of content objects, and assignment of alternate job codes.

• Monitoring feedback loop daily to identify any issues within the content or LMS.

• Documenting information on each reported incident for the purpose of identifying trends.

• Providing frontline e-learning tech support to users.

• Diagnosing issues and selecting the right mitigation, escalating when needed.

• Communicating professionally with users experiencing technical issues.

• Updating knowledge articles based on evolving information.

• Proactively sharing concerns and ideas with the FOP LMS team and making recommendations where appropriate.

• Working with corporate LMS team to ensure system updates are communicated, tested and supported.

• Building and maintaining curricula, items, assessments and content objects in the LMS.

• Initiating ad hoc reports for the Learning team and stakeholders.

**Only those lawfully authorized to work in the designated country associated with the position will be considered. **

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements. **

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.