Learning Management System Specialist - Cloudflare
Austin, TX
About the Job
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
Available Locations: San Francisco, CA, Austin, TX, Denver, CO, New York, NY, Seattle WA
About the role
The Learning Management System Specialist is pivotal in overseeing the administration and technical management of our Learning Management System (LMS), with a strong focus on compliance training. In this role, you will utilize your expertise to optimize the LMS's functionality, streamline training processes, and ensure adherence to all compliance standards. Collaborating closely with cross-functional teams, you will design and implement innovative training solutions that engage learners effectively while fostering a culture of ongoing learning.
What you'll do
- System Management: Oversee the daily operations of the LMS, ensuring high availability and performance. Monitor system configurations and user access to maintain secure and efficient operations.
- Technical Support: Provide comprehensive technical support for training-related inquiries and user challenges within the LMS by diagnosing issues, troubleshooting problems, and implementing effective solutions as needed.
- Compliance Course Development: Work closely with compliance program managers and subject matter experts to create and maintain compliance training courses. Ensure that all content meets regulatory standards and is updated regularly in accordance with changing laws and policies.
- System Training: Create a training program for the People Team, admins, and learners to help everyone use the LMS effectively, covering easy-to-follow guides, best practices for scaling programs, and helpful resources to make navigating the system
- Documentation Maintenance: Ensure that all documentation related to LMS processes and training materials is regularly updated and easily accessible for administrators and stakeholders.
- Data Analysis: Analyze user engagement data related to training programs and compliance training to assess effectiveness and completion rates. Make recommendations for enhancements based on user feedback, compliance updates, and technological advancements.
- Releases & Roadmap: Conduct LMS capability assessments, contribute to the system roadmap and enhancements, test vendor releases to ensure new updates do not impact stakeholders, and inform administrators about upcoming changes.
- Collaboration: Consult with stakeholders on the best ways to set up their training programs and utilize the LMS for scaling, tracking completion, and extracting data.
- Continuous Improvement: Stay updated on trends in Learning technology, LMS developments, and regulatory changes affecting compliance training. Propose new features or integrations that can improve learning outcomes and ensure adherence to compliance standards.
Examples of desirable skills, knowledge and experience
- Experience: Minimum of five years of experience managing an LMS in a corporate setting, with a focus on compliance training preferred.
- Strong knowledge of various LMS platforms (Preferably Workday Learning).
- Proficient in troubleshooting technical issues related to software (e.g. Articulate, Udemy).
- Excellent communication skills, both verbal and written, with the ability to convey technical information clearly to non-technical users.
- Familiarity with regulatory requirements relevant to compliance training (e.g., Harassment & Discrimination, Government Contract Regulation, Privacy and Security).
- Have successfully developed a comprehensive Admin Training Program designed to upskill program managers across various functions within a decentralized support model.
- Exhibited strong proficiency in extracting and analyzing data across multiple organizational levels and programs. This expertise ensures precise and timely reporting, effectively supporting stakeholders and enhancing program outcomes
Compensation
Compensation may be adjusted depending on work location.
- For Colorado-based hires: Estimated annual salary of $110,000 - $134,000
- For New York City, Washington, and California (excluding Bay Area) based hires: Estimated annual salary of $121,000 - $147,000
- For Bay Area-based hires: Estimated annual salary of $126,000 - 154,000
Equity
This role is eligible to participate in Cloudflare’s equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
- Medical/Rx Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Commuter Spending Accounts
- Fertility & Family Forming Benefits
- On-demand mental health support and Employee Assistance Program
- Global Travel Medical Insurance
Financial Benefits
- Short and Long Term Disability Insurance
- Life & Accident Insurance
- 401(k) Retirement Savings Plan
- Employee Stock Participation Plan
Time Off
- Flexible paid time off covering vacation and sick leave
- Leave programs, including parental, pregnancy health, medical, and bereavement leave
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.
1.1.1.1: We released1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actualrace, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.
