Learning & Quality Specialist III - Cooper University Hospital

About Us

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey

Short Description

The Learning & Quality Specialist III will work in collaboration with the Patient Access Center, Access Business Services, Access Center Management and Cooper Business Leaders (Institute and Ambulatory Stakeholders) to support training and job performance. This individual supports the delivery of exceptional experience to patients, customers, and physicians that contact the Patient Access Center and Access Business Services by designing and maintaining all resources needed by front end users (includes but not limited to training materials, facilitator resources, digital resources, and all content within). The Learning & Quality Specialist III will also be responsible for collaboration with stakeholders such as Revenue Cycle Training, IT, and Leadership in order to design materials/content, assessments, and program evaluations for end users. This includes but is not limited to Epic Training, Operational Training Sessions, Customer Service/Soft Skill Training, Technology Training, & Specialty Training. In addition, the L&Q Specialist III will conduct observations of front-line agents and L&Q facilitators in their environment to identify areas for improvement and suggestions for workflow redesign.

Experience Required

EPIC experience required

Education Requirements

HS diploma or equivalent required. Bachelor's preferred

Preferred: Experience in Teaching/Education or Technology. Teacher certification a plus

License/Certification Requirements

Cooper Epic Credentialing a plus; must become Epic Credentialed within 6 months of position

Special Requirements

Communication – Ability to communicate with patients, trainees, stakeholders, leaders of all levelsCommunication – Excellent writing skills; ability to articulate and document expectations and workflowTechnology Proficiency  - proficient with Microsoft 365 Office Products including Excel, Powerpoint, and Sharepoint.

Web Design – proficiency with HTML code / Wiki Creation preferred