Legal Operations Specialist - Credit Union 1

Credit Union 1 is Recognized as a Chicago Tribune and Las Vegas Review-Journal Top Workplace 2023

We are excited to announce that Credit Union 1 has been recognized as a Chicago Tribune and Las Vegas Review-Journal Top Place to work for the third year in a row! The Top Workplaces explore how organizations create and sustain a positive and productive work culture. A great culture is important to Credit Union 1 and our culture is made up of more than great benefits and time off.

Join the Credit Union 1 Team

If you are highly motivated, friendly, and looking for a great place to work, join the Credit Union 1 team. As an employee of Credit Union 1, you will be part of a well-established and respected credit union that offers you amazing benefits, along with both stability and the opportunity for a great career path.

Top reasons to begin a career at Credit Union 1:

• Get paid for NOT working 13 holidays each year!
• Paid Time Off (PTO) begins accruing day one of employment
• Tuition reimbursement for approved courses (after 1 year)
• Free Employee Assistance Program (EAP)
• Livongo Diabetes Management Program
• Career growth opportunities it's our philosophy to promote from within whenever possible. Credit Union 1 is committed to your success and professional development.
• Excellent benefits packages including:
  • Medical PPO insurance
  • High Deductible Health Plan (HDHP) and Health Savings Account (HSA)
  • Dental & vision insurance (employee coverage 100% company paid)
  • Life, AD&D, short and long-term disability insurance (100% company paid)
  • 401(k) retirement and profit-sharing plan
• Being part of a team providing services with the goal of improving the ongoing economic well-being of our members.
• Exclusive interest rate reduction for qualifying loan products.

The Job at a Glance

The Legal Operations Specialist (LOS) position is multi-dimensional, with the primary role to perform administrative functions and provide support. The LOS is responsible to perform various duties, which include, but are not limited to, the following: processing all Deceased Accounts, Trusts, Powers of Attorney, Third Party Authorizations, Estate, Guardianships, Garnishments, Citations, Levies, Liens, Subpoenas, Summons, Warrants, and Court Orders. The LOS will train in other areas in the Department. For example, Bankruptcy. The LOS will be responsible to perform legal research and understand all applicable law related to the daily job functions. The LOS routinely interacts with branch and departmental staff, members, member's family, attorneys and law enforcement officers.

A Typical Day

• Perform daily functions to ensure the Department operations flow smoothly.
• Have advanced knowledge of the duties and responsibilities performed as a LOS.
• Understand the applicable laws, procedures and policies related to job functions.
• Investigate and conduct limited legal research which may include retrieval of applicable statutes and regulations.
• Must process legal documents pertaining to members in a confidential, accurate and efficient manner while paying attention to detail.
• Monitor files and track deadlines to comply in each area as needed.
• Strong problem-solving skills and the ability to be resourceful and work with minimal instruction or supervision.
• Strong communication skills to deal with legal professionals, law enforcement, branch staff and other individuals.
• Be proactive and take initiative to provide recommendations and suggestions to help the credit union become more efficient.
• Handle all duties and responsibilities, including responding to e-mails, phone calls and processing incoming and outgoing mail. Ability to follow thru in a timely manner and meet deadlines.
• Respond to member and branch staff requests, problems and/or complaints. Resolve issues and/or direct staff to the appropriate person for specific information and assistance.
• Excellent member service skills and ability to handle complex situations with confidence and in a professional manner.
• Accept empowerment and exercise independent decision-making skills
• Take on a leadership role within the credit union by living our Core Values, Mission and Vision Statement.
• Represent the credit union to members making it "Your Pleasure" to provide prompt, informative and convenient service that exceeds member and staff expectations.
• Assume responsibility for Department performance, productivity and department staff performance through individual contributions.
• Assists the Department in employee training and/or works with the Training Department to provide training to staff.
• Train with Bankruptcy Paralegal to obtain an understanding of general duties and responsibilities to serve as backup.
• Perform other duties and assist fellow credit union employees, as assigned by supervisor.
• Understand and adhere to the credit union's policies and procedures.
• Reports to Legal Operations Manager
• Works with members, branch staff and other support departments regarding account issues
• Frequent interaction on the telephone with attorneys, law offices, court clerks, members, member's family, and law enforcement.

What We Look For

• Bachelor's Degree or related LOS experience preferred or 2 years of credit union experience. Will accept any suitable combination of education, experience and/or training.
• Excellent verbal and written communication skills.
• Excellent organizational skills with the ability to prioritize, ability to pay high attention to detail and use good time management skills.
• Must be a self-starter, take initiative and able to research information where needed.
• Ability to work efficiently, independently and in a team environment.
• Ability to research, review and use good judgment and discretion to make sound decisions.
• Ability to multi-task in a fast-paced environment with a high degree of accuracy and ability to interact and maintain a positive attitude while learning and under challenging circumstances.
• Professional appearance and act with integrity and commitment.
• Working knowledge of computers and software, proficient in Word, Outlook and Excel.

Location: 2651 Paseo Verde Parkway, Henderson, NV