Level 1 IT Help desk - Ledgent Technology

IT Help Desk Level 1

W2 Contract for Hire

100% Onsite Burbank, CA

Must work SATURDAYS

JOB SUMMARY:
Responsible for providing support to users, technology infrastructure, basic networking, telephony solution, and
systems configuration. Support will be both on-site and remote. Duties will include equipment and classroom set up,
resolving Help Desk tickets in a timely manner, and providing Level I Help Desk support to users.

KEY DUTIES AND RESPONSIBILITIES:
* Escalate trouble tickets to IT help desk level II
* Provide technical support for in-person, online and webinar training courses by phone, email, or through our
ticket system
* Support of our environment will be done both on-site and remotely
* Configure and deploy both Microsoft Windows and Apple laptops and mobile devices
* Installation of Microsoft and Apple operating systems; installation and relocation of equipment
* Provide back-up support to phones and A/V systems
Date Posted: 2/14/2024
* Troubleshoot software and hardware issues
* Perform computer and device upgrades
* Ensure the safe transfer and shipment of equipment
* Perform routine cleaning of server rooms and equipment storage
* Immediately bring to the attention of the IT Operations Manager areas of concern or items in need of
correction as they are discovered
* Assist with inventory control, operation of equipment and software
* Documenting new and update existing procedures, keeping current records of problems and solutions
* Special assignments and projects as directed by the Senior IT Operations Manager or Chief Information Officer

KNOWLEDGE, SKILLS & ABILITIES:
* Collaborative interpersonal skills.
* Ability to adapt and take initiative while offering improvements via technology.
* Excellent client-facing communication, analytical and organizational skills.
* Expertise in troubleshooting, configuration, and repair of server, network, email, file shares, and PCs.
* Experience with Active Directory/Domain Controllers and Azure AD.
* Understanding of Group Policies.
* Knowledge of commonly used, I.T. helpdesk concepts and technologies.
* Proficient and experienced in using and supporting Microsoft Office 365 products.
* Knowledge of the Motion Picture and Television Industry preferred.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.