Level 2 IT Technician - Riot Blockchain
Castle Rock, CO 80109
About the Job
About Riot Platforms
Riot is a Bitcoin mining and digital infrastructure company focused on a vertically integrated strategy. The Company has Bitcoin mining data center operations in central Texas and electrical switchgear engineering and fabrication operations in Denver, Colorado.
Our mission is to positively impact the sectors, networks and communities that we touch. We believe that the combination of an innovative spirit and strong community partnership allows the Company to achieve best-in-class execution and create successful outcomes.
Riot is actively expanding and improving its Bitcoin mining operations through innovation, expansion, and procurement, including large-scale expansion of its Texas-based mining and hosting facilities. Join us in building the world's leading Bitcoin-driven infrastructure platform.
Key attributes we are looking for
You are interested in Bitcoin and being involved in the sector. You are creative, innovative, and strive to improve organizational efficiency. You have strong communication skills and can multi-task. You identify problems and solve them. You take initiative, you are self-sufficient, and you are detail focused.
About the role
We are looking to add a Level 2 IT Technician to our growing IT Support Department. As a Level 2 IT Technician you will be responsible for installing, maintaining and repairing hardware and software components of our organization. This is an on-site position reporting out of our ESS Metron location in Denver, CO with occasional travel to our Castle Rock, CO office as needed.
Essential Functions
- Provide support to users by being the first point of contact for error reporting.
- Resolve Tier I and Tier II technical issues related to computers, phones, tablets, and other office systems.
- Anticipate and report the cost of replacing or updating computer items.
- Diagnose and resolve technical hardware and software issues on Windows, macOS and iOS operating systems.
- Contribute to creating and maintaining documentation for a knowledge base and self-service portal.
- Manage inventory and users in various systems.
- Conduct audits.
Knowledge, Skills, Abilities
- Experience with Windows server administration.
- Experience with Azure AD and Microsoft 365.
- Understanding of SOX Compliance and IT General Controls.
- Strong teamwork and communication skills.
- Strong troubleshooting and problem-solving skills.
- Working knowledge of relevant operating systems, software and programming.
- Good organization, time management and prioritization.
- Interest in learning new tech and trying new methods and processes.
Education and Experience
- Associate's degree preferred in Information Technology or similar field; or equal amount of years in experience.
- Previous experience in an IT support role, 3+ years preferred.
- 3+ years' experience with Windows and MacOS workstation support and security.
- 3+ years' experience with Ticketing systems (ServiceNow, Zendesk, etc.), SLAs (measurement, reporting), Incident, Change, Asset, Problem Management.
- Networking knowledge.
- Cloud Infrastructure.
- Professional certifications are a plus (Microsoft Certified IT Professional).
Compensation and Benefits
- Competitive salary commensurate with experience.
- 401k plan with company matching.
- Great medical, vision, and dental plans to choose from.
- Long-term and Short-term disability.
- Additional benefit options (Employee Assistance Program, Pet Insurance, and more).
- Flexible Spending Accounts.
- Generous PTO and Paid Holidays.
- A fun company culture with tremendous growth opportunities!
The pay range for this role is:
65,000 - 75,000 USD per year(ESS Metron)
PI248441662
Source : Riot Blockchain
