Liaison Analyst - PSA Airlines
Charlotte, NC 28208
About the Job
Overview:
Let your career take off with PSA Airlines
About PSA
PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do. We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.
Benefits
PSA offers the benefits you expect from a company focused on excellence. All eligible team members enjoy a comprehensive benefits package, including:
- Travel privileges on the American Airlines global network
- A generous vacation plan designed to let you enjoy your travel perks
- 401(k) with company match
- American Airlines Group (AAG) profit-sharing and bonus opportunities
- A choice of three health plan options, all with nationwide coverage with the UnitedHealthcare Choice Plus network
- Premium dental coverage
- Vision plan options provided, including a plan that covers both glasses and contacts every year
- Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services
- Access to 24-hour virtual urgent care services
- Family planning and fertility treatment
- LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning
- Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children
- Flexible Spending Accounts for both Health Care and Dependent Care services
- Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional
Position Summary
The Liaison Analyst is a frontline member of the Tech Ops team that will be involved in driving the efficient and final-fix for aircraft discrepancies that drive operational reliability.
Job Responsibilities
- Provide technical services in returning out-of-service aircraft to service which may include the identification of technical data and development of technical action plans.
- Assist in the development technical action plans to resolve all repetitive discrepancies on the aircraft as identified by Reliability Engineering. These action plans include required parts, tooling, and required technical data to ensure that the frontline AMT is set up for success for an efficient resolution of the repeat discrepancy.
- Partner and collaborate with Maintenance controllers, Maintenance operations, Tech Services Engineering, Supply Chain, and Reliability Engineering in achieving superior reliability results for both PSA's crews and customers.
- Facilitate technical data exchange between OEM MHIRJ and PSA frontline personnel to resolve repetitive aircraft discrepancies.
- Responsible for recovering AOS and resolve repeat discrepancies on aircraft as needed.
- Develop analytics associated with determining final-fix effectiveness of the technical action plans developed to resolve repetitive issues.
- Monitor fleet operations to drive revisions in Tech Data to ensure long-term corrective actions and memorialize "lesson learned" in order to achieve superior reliability results for both PSA's crews and customers.
- Provide 24/7 technical assistance to company personnel to increase the technical competency of the frontline AMT.
- Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.
- Performs other duties as assigned.
Qualifications
Required
- Must have a high school diploma or equivalent.
- Experience in troubleshooting aircraft in transport category type aircraft.
- At least 2 years in aircraft maintenance or avionics experience.
- Advanced aircraft maintenance analytical and troubleshooting skills required.
- FAA “Airframe and Powerplant” license or equivalent engineering experience.
- Strong ability in the use of technical data such as wiring manuals, structural repair manuals and engineering repairs.
- Strong communication and verbal skills.
- Proficient in the use of Microsoft Office software.
- Ability to speak/read/write in English.
- If hired, must be able to demonstrate that you are authorized to work in the US.
Preferred
- Advanced Technical Degree
Additional Information
Supervisory Responsibility: This is not a supervisory position.
Delegation: In absence, responsibilities delegated to Director of Quality and Technical Services.
Authorities: None
Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel; and reach with hands and arms.
AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.
Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre-employment drug screen.
Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Source : PSA Airlines