Library Outreach Associate 3 - Library Systems & Services

Job Title: Library Outreach Associate 3

FLSA Status: Non-Exempt, Full-Time

Hourly Rate: $18/hr.

Hours Per Week: 40

Reports To: Senior Library Outreach Associate

Workplace: On-site

The Library Outreach Associate 3 coordinates and executes library and literacy programs on designated Library Connect van routes under the guidance of the Senior Library Outreach Associate and Literacy Services Coordinator. Responsibilities include program planning, community engagement, team collaboration, data collection, and maintaining van resources. This role requires strong communication, organizational skills, and a commitment to enhancing library services and community engagement. This position is based out of the Mecca Library with travel throughout Riverside County.

 QUALIFICATIONS

• A Bachelor's Degree is preferred.
• A valid California Driver’s License and a clean driving record.
• Must remain insurable with no major California traffic violations.
• Strong communication and organizational skills.
• Experience in customer service or library services preferred.
• Ability to work independently and as part of a team.
• Successful completion of a background check.

PRIMARY RESPONSIBILITIES

• An individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training, and/or work experience required.
• Operate the Library Connect van to transport it safely to designated sites across Riverside County, ensuring adherence to traffic laws and regulations.
• Plan, develop, and implement library and literacy programs on designated Library Connect routes.
• Tailor programs to meet the diverse needs of the communities served.
• Represent Riverside County Library and Literacy Services at community events, promoting library and literacy services, programs, and resources.
• Cultivate relationships with community organizations, schools, and other stakeholders to enhance outreach efforts.
• Work closely with Library Outreach Associate 2 to manage the day-to-day operations of the assigned bookmobile.
• Assist in training and supervising Library Outreach Associate 2 and other team members as needed.
• Foster a collaborative and supportive work environment.
• Collect and maintain accurate records of program attendance, community engagement, and service utilization on designated Library Connect routes.
• Analyze collected data to assess program effectiveness, identify trends, and make data-driven recommendations for improvement.
• Ensure compliance with data privacy regulations and library policies regarding data collection, storage, and reporting.
•  Monitor and manage the inventory and condition of Library Connect resources.
• Ensure the Library Connect van is well-maintained, reporting any maintenance needs promptly.
• Oversee the logistics of Library Connect routes and stops, including setup and breakdown procedures.
• Communicate immediate library needs, including stop cancellations, to the Senior Library Outreach Associate.
• Engage with patrons of all ages, providing assistance, information, and a welcoming environment.
• Address patron inquiries and concerns with professionalism and sensitivity.
• Perform other duties as assigned to support the goals and mission of the Riverside County Library and Literacy Services.
• Ability to work effectively with a diverse range of staff, patrons, supervisors, and others.
• Ability to work weekends and some evenings.
• Proficiency in using various technologies to complete work.
• Ability to follow library policies and procedures.
• Adaptability to work accurately in a changing and varied environment.

Requirements

JOB REQUIREMENTS

• Ability to work effectively with a diverse range of staff, patrons, supervisors, and others.

• Ability to work weekends and some evenings.
• Proficiency in using various technologies to complete work.
• Ability to follow library policies and procedures.
• Adaptability to work accurately in a changing and varied environment.

PHYSICAL REQUIREMENTS

• Must be able to frequently remain in a stationary position for multiple hours at a time.
• This position needs to move around to collect materials, access files/supplies, etc.
• Constantly operates a computer and other equipment such as printers and copies.
• Occasionally ascend/descends a step stool or stairs to put away or reach supplies
• This position frequently communicates with patrons and other staff to answer questions. Must be able to exchange accurate information in these situations.
• Frequently pushes and pulls books carts weighing up to 75 lbs. and transports materials.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources